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Cadwell · 1 day ago

Clinical Trainer (EEG)

United States

Full-time

Onsite

Mid, Senior Level

$90K/yr - $110K/yr

5+ years exp

Cadwell is a company specializing in EEG products, and they are seeking a Clinical Trainer (EEG) to lead customer education and training. This role involves designing high-quality learning experiences, supporting product adoption, and providing consultative insights to both customers and internal teams.

ManufacturingMedical Device

Comp. & Benefits

Responsibilities

Serve as one of Cadwell's clinical resources for the EEG product portfolio

Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases

Work with Cadwell’s Manager of Education and Training and EMU Clinical Education Specialist to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's

Assist with the design and delivery of a comprehensive educational portfolio for the EEG product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed

Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are:

Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales proces

Verify that all clinical configuration, training deliverables, and timelines are documented in a detailed Scope of Work

Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course

Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan

Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary

Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials

Serves as a point of contact for internal Cadwell teams seeking clinical expertise and user insight

Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights

Support product evaluations at prospective enterprise customer sites by providing on-site clinical expertise, workflow guidance, and end-user support

Provide post-implementation support and troubleshooting to assigned customers as needed

Assist with the development and delivery of educational content, providing training and support for internal Cadwell team members as needed

Use the Education and Training Team’s Key Performance Indicators (KPI’s) to reappraise personal performance constantly

Escalate any issues of concern to the Manager of Education and Training in a timely manner

Performs other duties as assigned to support team and organizational needs

Qualification

Clinical workflowsProduct line expertiseEducational program designWindows operating systemClinical configurationTroubleshooting skillsClinical training experienceCustomer relationship managementT certificationCommunication skillsProblem-solving skills

Required

Advanced-level knowledge in EEG, LTM, and EMU clinical workflows required

Advanced-level knowledge in at least one EEG product line (either Cadwell or competitor) required

Excellent oral and written communication skills, including formal presentation skills, before small groups, to clearly communicate technical information required

Computer proficiency is essential

Ability to accurately assess customer needs and provide consultative solutions

Ability to cultivate and sustain long-term customer relationships

Exemplary listening, communication, and collaboration skills, with an established ability to work cross-functionally

Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency

Proficient in educational program design and delivery, clinical configuration requirements, troubleshooting, root-cause identification, and corrective and preventive process improvement

Willingness to 'roll up sleeves' and assist in areas outside of core responsibilities

Minimum of 5 years of clinical EEG experience with at least 2 of those years in a Level III or Level IV EMU required

Ability and willingness to travel up to 80% of the time

Residence near a major metropolitan area with an international airport

Ability to lift and transport equipment up to 50 pounds. Frequent standing, walking, bending, and use of hand tools

Valid driver's license and ability to obtain required travel documentation

This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements

Work outside of regular business hours may be required to meet business needs