Raas Infotek ยท 9 hours ago
Mainframe Service Delivery Manager (SDM)
United States
Contract
Remote
Director/Executive
15+ years expRaas Infotek is seeking a Mainframe Service Delivery Manager (SDM) to oversee functional areas and ensure business objectives are met. The role involves managing process improvements, demand forecasts, and client relations while leading teams responsible for infrastructure services.
Information Technology
No H1B
U.S. Citizen OnlyHiring Manager
Shiv Prasad
Responsibilities
Manages functional areas and other managers or department leads in regional capability to ensure that business objectives are met
Identifies and manages the implementation of process improvements
Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches
Works with functional areas or departments to interpret and plan projects or workload forecasts
Provides advice and counsel regarding various results
Prepares, recommends, and oversees development of rates, operating and personnel budgets. Monitors spending for adherence to budget plans, develops, and recommends variances. Performs and/or oversees budget analysis
Manages and approves expenditures for regional capability in line with established policies and procedures
Manages complex relationships between delivery and consumer groups to ensure good client relations
Resolves issues and determines and implements appropriate course of action
Identifies and manages service improvements to increase customer and account satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs
Partners with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts
Participates in developing new business solutions/proposals and introduces new technology to enhance business solutions
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees
Manage or lead teams responsible for infrastructure services and oversee their daily activities
Support in the development and execution of infrastructure strategies and projects
Monitor and maintain the performance, availability, and security of infrastructure systems
Collaborate with other teams or customers to understand and address their infrastructure needs
Implement and adhere to infrastructure best practices and standards
Act as a point of contact for resolving infrastructure-related issues and incidents
Assist in creating and maintaining infrastructure documentation
Participate in optimizing resource allocation for infrastructure projects and initiatives
Qualification
Required
Overall experience - 20+ Years
10 years of mainframe infrastructure experience as a technologist / operations / engineering
5 years of Mainframe Infrastructure managerial leadership with direct report managers/supervisors who have team members
Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in infrastructure technology management
Proficiencies in project management and technical knowledge
A continuous learner that stays abreast with industry knowledge and technology
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase