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McCraw Law Group · 1 day ago

File Clerk - Litigation

McKinney,TX,US

Full-time

Onsite

New Grad, Entry Level

McCraw Law Group is seeking a Litigation File Clerk to support case matters and manage personal injury case files. The role involves retrieving records, e-filing documents, and maintaining accurate records while ensuring confidentiality and adherence to firm policies.

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Responsibilities

Reports to the Litigation Paralegal Supervisor, and in their absence, Senior Litigation Paralegal

Contributes to the achievement of Company and Department goals, objectives, and measurable targets

Engages in department meetings, case meetings, and planning sessions

Adheres to policies and procedures

Retrieves a wide range of records, including medical, billing, radiology, police reports, employment verification, lost wages, and educational records, while ensuring the inclusion of affidavits and the accuracy of both records and affidavits for admissible filing

Ensures that the medical provider tab and lien tracking tab accurately reflect the information obtained in records that are retrieved

Processes medical records, including updating medical providers, costs, affidavits, and preparation of the filing records in admissible form

Possesses strong abilities in e-filing and correctly handling service of documents

Conducts case audits periodically to ensure all medical/ billing records are in-house and correct

Establishes communication with record custodians based on the order's priority

Regularly and persistently contacts custodians via phone or other means to ensure the timely completion of each order

Intensify communication efforts with custodians as order due dates approach, sending appropriate notices to facilitate records production in accordance with firm procedures

Document all interactions with custodians, track order progress, and maintain comprehensive records in the case management system to demonstrate due diligence

Maintains an organized rotation of all work orders to ensure calls align with priority, typically based on due dates

Implements quality control procedures for incoming records, cross-checking record subject identifying information and the requested type of records against what is received

Provides administrative support for various needs and tasks required

Qualification

Record retrievalE-filingCase management systemMicrosoft OfficeCustomer service experienceMultitasking abilitiesTyping speedCommunication skillsOrganizational skillsTime managementProblem-solving abilitiesAttention to detail

Required

High School Diploma or equivalent educational qualification

Previous work experience in customer service, call centers, medical, legal, or insurance claims offices

Excellent telephone communication skills

Proficiency in Microsoft Office applications

Proficiency in the English language, both written and verbal

Positive attitude and good communication skills

Good administrative, time management, and organizational skills

Highly self-motivated and self-directed

The ability to quickly learn new ideas and concepts

Ability to execute delegated work including excellent communication, time management, and problem-solving abilities

Attention to detail and the ability to follow detailed instructions with accuracy

Basic analytical and problem-solving abilities, along with decision-making skills

Effective task prioritization and execution in a high-pressure environment

Ability to multitask effectively, balance priorities, meet deadlines, and work with a sense of urgency

Introductory written, interpersonal, and organizational skills

Some knowledge of internal processes within medical facilities and familiarity with med-legal terminology

Strong multitasking abilities

Typing speed of at least 40 words per minute

A commitment to maintaining a positive office environment and strict adherence to the firm's 'Zero Tolerance' policy regarding office gossip, drama, or behavior that negatively affects office morale or individual employees