Recorded Future · 6 hours ago
Senior Associate Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $138K/yr
1+ years expRecorded Future is the world’s most advanced, and largest, intelligence company, serving over 1,900 clients worldwide. They are looking for a Senior Associate Technical Account Manager who will support the technical success of customer accounts, ensuring operational success and customer satisfaction through the adoption of Recorded Future’s Intelligence Cloud.
AnalyticsCyber SecurityIntelligent SystemsReal Time
Responsibilities
Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
Develop a strong understanding of customers intelligence goals to define and deliver high-value, measurable outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success
Conduct periodic account health reviews, presenting value realization metrics and maturity progression
Collaborate with senior technical account managers to proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
Understand customer intelligence needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
Build structured customer success plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
Deliver Recorded Future intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
Serve as a trusted customer advocate
Appropriately manage multiple complex and competing priorities, while maintaining consistent levels of quality at all times in alignment with organisational metrics and KPI’s
Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues
Qualification
Required
1-2 years of consulting or other customer facing experience in cybersecurity, technical support, or intelligence operations
Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
Strong verbal and written communications, attention to detail, and demonstrated ability to learn quickly and manage multiple, often competing priorities
Demonstrable competency in account health management, risk mitigation, retention and growth
Experience in monitoring adoption metrics, usage trends or integration performance highly desirable
Working knowledge of the Intelligence Lifecycle, common security frameworks such MITRE ATT&CK, NIST, Diamond Model or the Cyber Kill Chain
Bachelor's Degree or related experience in cyber security, computing science, information systems, intelligence studies or related field
Customer-focused growth mindset, enthusiasm for developing consultative and technical depth, fascinated by cyber security and the field threat intelligence domain, boundless curiosity, adaptive and proactive self-starter with a passion for impact, collaborative team player, and outcome-driven professional who thrives in fast paced, dynamic, customer-facing environments
Benefits
Incentive compensation
Equity
Medical
Dental
Vision
Life insurance
401K
Company
Recorded Future
Recorded Future provides threat intelligence for proactive cybersecurity and risk management.
501-1000 employees
H1B Sponsorship
Recorded Future has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$78.96MKey Investors
Insight PartnersREV
2024-09-12Acquired
2022-03-01Series Unknown· $21.06M
2017-10-31Series E· $25M
Leadership Team
Colin Mahony
Chief Executive Officer
Erik Wistrand
Co-Founder
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