Sharp HealthCare · 1 day ago
International Patient Liaison I - Spectrum Corporate Offices - Full-Time - Variable Shift
San Diego, CA
Full-time
Onsite
Entry Level
$32.73/hr - $45.81/hr
2+ years expSharp HealthCare is a leading healthcare provider, and they are seeking an International Patient Liaison I. This role involves coordinating care and related services for international and global patient populations, ensuring effective communication and support throughout the continuum of care.
Health CareNon Profit
Responsibilities
Functions as liaison between patients, families, payors, external case managers and interdisciplinary team. Responsible for facilitating effective communication and assistance to achieve desire outcomes with case management, social work, physicians, business services, patients and their family members, other department staff and other internal and external customers. Responsibilities extend beyond the episode of care to encompass coordination of care across the continuum of care beginning with inquiry and intake to returning home, whether in the US or abroad. Interact with patients, family members/companions, and hospital staff to assist coordination of hospital and outpatient care requests and needs. Travel between hospitals and clinics to meet with patients and staff in-person. Accurately communicate appropriate finance/billing information to applicable finance departments and billing personnel and obtains payment authorizations when applicable. Attend hospital based and outpatient interdisciplinary team meetings on an ongoing basis
Provides internal and external customer service Coordinate medical evacuations to a SHC hospital following departmental and organizational guidelines. Coordinate inpatient admissions, procedures, and outpatient care, while adhering to referral algorithms and personal/ cultural needs of patients and families. Coordinate any special needs or goods for the patients and their family members to meet culturally diverse populations. Respond to any identified patient and family requests for identified needs and services in a culturally sensitive manner. Remain in regular contact with patients, family/companion, hospital and clinic staffs, and other relevant business partners to ensure the patient is receiving services as requested and ascertain any additional needs or concerns to assure delivery of The Sharp Experience. Identifies individual cultural needs for each patient and assists with modifying any specifications in order to maintain cultural sensitivity while adhering to organizational policies, procedures and guidelines. Coordinate transportation for patients and families to and from the airport and to and from appointments surrounding hospital admission, hotel and outlying clinics. Assist in arranging special equipment needs, such as a wheelchair, walker, oxygen concentrator, etc. Collect complete medical records, including radiology CDs, and provide to patient on day of discharge or prior to departing San Diego. Obtain signed release of medical records form completed prior to patient’s discharge or prior to the release of medical records. Coordinate appointments with patients’ personal physicians prior to discharge and follow up after returning to their home. Identify patient/family needs related to education and discharge planning to assist them in making informed choices about their continuing care needs
Effective self-direction and time management skills Demonstrate effective self-direction and time management. Maintains documentation in GPS SharePoint site in accordance with departmental guidelines. Complete and submit required documentation for travel assistance companies and domestic payers
On Call responsibilities Share after hours, weekend, and holiday on-call responsibilities with GPS team members
Completes other duties as assigned Participate in process improvement efforts to ensure that GPS patients receive appropriate, superb, quality services. Assist with clerical functions as needed. Participate in events, seminar and other marketing efforts for GPS business development and educational programs
Qualification
Required
H.S. Diploma or Equivalent
2 Years experience in an acute care hospital setting in a position with direct patient and medical staff contact
Driver's License - CA Department of Motor Vehicles -REQUIRED
Utilizes reliable transportation and possesses adequate personal insurance coverage
Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines
Excellent customer service and communication skills with the ability to interact and collaborate as an effective member of an interdisciplinary team
Ability to work independently in a continually changing environment
Ability to organize, prioritize, and manage time effectively
Must be able to work variable shifts including after hours, weekends and holidays
Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity
Ability to be on call after business hours, on weekends and holidays
Working knowledge of medical terminology, insurances, billing, collections and patient registration
Proficiency in all Microsoft Office programs, On Base, Cerner, and Centricity
Ability to type 50 words per minute
Unrestricted ability to work in hospitals and clinic
Ability to read, speak, and write clearly in English
Preferred
Bachelor's Degree in healthcare related field
Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
Emergency Medical Technician (EMT) California Certification - National Registry of Emergency Medical Technicians -PREFERRED
Bilingual Spanish/English preferred
Company
Sharp HealthCare
Sharp HealthCare is a not-for-profit integrated regional health care delivery system based in San Diego, Calif.
10001+ employees
H1B Sponsorship
Sharp HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Dan Exley
Vice President of Clinical Systems
Recent News
Medical Xpress - latest medical and health news stories
2026-01-07
2025-12-27
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