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Goodwill Industries of North Florida · 12 hours ago

Donation Center Assistant Manager- FT

Jacksonville, FL, US

Full-time

Onsite

Mid Level

$16.75/hr - $16.75/hr

Goodwill Industries of North Florida is a leading non-profit organization dedicated to providing training and employment services for individuals with disabilities and special needs. The Donation Center Assistant Manager is responsible for assisting in the daily operations of donation centers, ensuring excellent customer service, managing staff, and overseeing the processing of donated goods.

Retail

Responsibilities

Supervises the processing of donations in a timely and accurate manner while following the production system

Fosters teamwork among donation center attendants to accomplish goals

Coaches, trains and develops donation center attendants

Responsible for the daily and weekly scheduling of staff

Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary

Reports disciplinary actions to the Donation Center Manager for resolution in conjunction with the Human Resources department

Responsible for several overall operation, including maintaining daily and weekly reporting of donors and overall donor satisfaction

Responsible for donation center goals and budgeted expenses

Ensures the accuracy of reporting all donors

Organizes work through the donation center attendant and floater in a manner that facilitates effective customer service and a profitable operation

Ensures the store’s appearance is properly maintained

Ensures compliance with all Goodwill policy and procedures, especially in the areas of safety, customer service and overall donation center operation

Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment

Ensures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent manner

Ensures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill’s mission

Completes various administrative duties, including:

Communicates transportation needs and concerns with the DC Manager

Opens and closes donation centers in a timely and thorough manner

Reports Facilities issues and problems that need attention

Maintain well organized and clean production area

Facilitate the (un)loading of product from/to company trucks

Trains employees regarding the processing, sorting, hanging and organization of donated goods

Greets donors and receives merchandise, providing donor with an itemized receipt, if desired

May remove donations from donor’s vehicle

Breaks down donation in to appropriate bins of like merchandise

Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards

Other duties as assigned, including travel to other stores on an as-needed basis

Qualification

Staff TrainingCustomer ServiceOperational ReportingTeam ManagementProblem SolvingCommunication Skills

Required

Responsible for assisting the Donation Center Manager in the daily operation of assigned donation centers while assuring the delivery of excellent customer/donor service

Manages the processing of donated goods in our donation centers

Works with the Donation Center Manager to ensure staff is properly trained and performing effectively

Responsible for opening and closing the donation center in the absence of a donation center attendant

Supervises the processing of donations in a timely and accurate manner while following the production system

Fosters teamwork among donation center attendants to accomplish goals

Coaches, trains and develops donation center attendants

Responsible for the daily and weekly scheduling of staff

Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary

Reports disciplinary actions to the Donation Center Manager for resolution in conjunction with the Human Resources department

Responsible for several overall operation, including maintaining daily and weekly reporting of donors and overall donor satisfaction

Responsible for donation center goals and budgeted expenses

Ensures the accuracy of reporting all donors

Organizes work through the donation center attendant and floater in a manner that facilitates effective customer service and a profitable operation

Ensures the store's appearance is properly maintained

Ensures compliance with all Goodwill policy and procedures, especially in the areas of safety, customer service and overall donation center operation

Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment

Ensures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent manner

Ensures good customer/donor relations by maintaining high standards of customer service

Completes various administrative duties, including communicating transportation needs and concerns with the DC Manager

Opens and closes donation centers in a timely and thorough manner

Reports Facilities issues and problems that need attention

Maintain well organized and clean production area

Facilitate the (un)loading of product from/to company trucks

Trains employees regarding the processing, sorting, hanging and organization of donated goods

Greets donors and receives merchandise, providing donor with an itemized receipt, if desired

May remove donations from donor's vehicle

Breaks down donation in to appropriate bins of like merchandise

Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards

Other duties as assigned, including travel to other stores on an as-needed basis

Does the position require customary supervision and management of at least 2 or more full-time employees? Yes

Enter the number of direct reports and their position titles: 5 to 20, Sales Associate(s), and Key Holder(s)

Company

Goodwill Industries of North Florida

Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.

Founded in 1940