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Gemlux Fishing · 23 hours ago

Inside Sales Account Manager

Jacksonville, FL

Full-time

Onsite

New Grad, Entry Level

Gemlux Fishing is a leading producer of highly engineered marine hardware and composite solutions. They are seeking an Inside Sales Account Manager to join their Jacksonville-based team, responsible for account management, customer service, and sales support.

E-CommerceMarine TechnologyRetail

Hiring Manager

Micaela Sumner

Responsibilities

Build and maintain strong relationships with existing OEM (builder) and retail customers

Support and grow existing accounts while helping introduce new product opportunities

Serve as a primary point of contact for inbound calls, emails, and live chats related to:

Product inquiries

Purchase orders

Retail sales and general customer support

Hardware solutions

Accurately process purchase orders, forecasts, and account data in internal systems

Proactively engage customers to gather feedback and better understand their needs

Troubleshoot and resolve product or service issues by:

Identifying the problem

Determining root cause

Offering the best solution

Following up to ensure satisfaction

Work closely with the outside sales team to support their efforts while they’re on the road

Assist with inventory management, allocation, and order prioritization

Coordinate daily with the shipping department to ensure timely fulfillment

Monitor daily sales activity and support the team in meeting company goals

Represent Gemlux with professionalism while delivering a friendly, positive customer experience

Qualification

Customer serviceAccount managementSales supportMicrosoft ExcelTechnical product knowledgeFishingBoating knowledgeCommunication skillsTeam playerAttention to detail