Customer Service Manager - Pantry Operations jobs in United States
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Sodexo · 21 hours ago

Customer Service Manager - Pantry Operations

positionCalifornia, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

Sodexo is seeking a dynamic Customer Service Manager - Pantry Operations to join their InReach team in Los Angeles, California and deliver exceptional service across vending, micro-market, office coffee, and pantry solutions. This role combines strategic account management with operational excellence to ensure client satisfaction, retention, and growth.

CouponsEducationHealth Care
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary point of contact for assigned accounts, building strong relationships
Conduct regular site visits and audits to maintain service standards and compliance
Develop and execute action plans to optimize service quality and reduce waste
Identify upsell opportunities and introduce new products and services to clients
Collaborate with internal teams to ensure consistent and high-quality service delivery
Support client site openings and implement national account standards
Assist with route-based service tasks, including restocking and equipment servicing

Qualification

Customer success managementAccount managementFoodservice experienceCommunication skillsProblem-solving skillsOrganizational skillsBachelor’s degreeValid driver’s licenseLift 30 lbs

Required

2–3 years in customer success, account management, or related roles
Valid driver's license with clean driving record; ability to travel locally
Strong communication, problem-solving, and organizational skills
Ability to lift up to 30 lbs
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 Years
Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Preferred

Bachelor's degree preferred or equivalent experience
Experience in foodservice, vending, or retail merchandising is a plus

Benefits

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

Company

Sodexo

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Sodexo is now the worldwide leader in Quality of Life services.
dateFounded in 1966
location
Issy-les-moulineaux, Ile-de-France, FRA
people-size10001+ employees
web-link
http://www.sodexo.com

H1B Sponsorship

Sodexo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (24)
2023 (12)
2022 (20)
2021 (12)
2020 (14)

Funding

Current Stage
Public Company
Total Funding
$1.59B
2025-05-27Post Ipo Debt· $1.1B
2024-07-25Post Ipo Debt· $488.31M
2002-04-12IPO

Leadership Team

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Michael Svagdis
CEO Campus & Government Services
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Molly Matthews
Chief Executive Officer, US Healthcare & Seniors
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Recent News

GlobeNewswire
Sodexo again recognized with CDP “A” rating for climate action – reinforcing its sustainability leadership within the industry
2026-01-12
GlobeNewswire
Sodexo Q1 Fiscal 2026 revenues in line with expectations
2026-01-08
Investing.com
Sodexo North America sees sharp reversal in Q1; contract losses weigh on revenue
2026-01-08
Company data provided by crunchbase