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Centene Corporation · 10 hours ago

Service Desk Support Analyst II

United States

Full-time

Remote

Entry Level

$22.94/hr - $38.79/hr

1+ years exp

Centene Corporation is a diversified, national organization focused on improving health outcomes through technology. The Service Desk Support Analyst II engages Subject Matter Experts to address complex issues and uses data to identify and develop solutions for common problems.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Reviews ticket queue and works to reduce ticket count

Uses Incident and Knowledge data to identify common issues and work with appropriate personnel to develop solutions

Follows standard technology support procedures

Answers customer phone calls

Performs other duties as assigned

Complies with all policies and standards

Qualification

Active DirectoryCustomer service skillsInterpersonal communication

Required

Requires a High School diploma or GED

Requires 1 – 2 years of related experience

May require vocational or technical education in addition to prior work experience

Vocation or technical education may include additional on-the-job training or continuous learning education

Beginner - Demonstrated customer service skills

Beginner - Demonstrated interpersonal/verbal communication skills

Preferred

Bachelor's Degree Information Technology, Computer Science, Engineering or related field preferred

Experience with Other: Active Directory

Benefits

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

A flexible approach to work with remote, hybrid, field or office work schedules

Company

Centene Corporation

Glassdoor3.7

Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.

Founded in 1984

Saint Louis, MO, US

10001+ employees

http://www.centene.com

H1B Sponsorship

Centene Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)