Yale University · 4 days ago
Web Communications and Services Specialist
New Haven, CT
Full-time
Hybrid
Mid Level
$68K/yr - $120K/yr
4+ years expYale University is dedicated to contributing to a better tomorrow and is seeking a Web Communications and Services Specialist to enhance their web and digital communications for the school of medicine. This role involves executing web projects, improving usability, and providing support for content management systems while collaborating with faculty and staff to elevate the school's online presence.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Independently and with broad latitude in judgment maintains daily interactions with all levels of faculty, staff, and other clients and stakeholders across YSM to manage the YSM Web Editing Service
Provide some task management of student staff working on web editing and data projects
For new and ongoing web, system, and data projects supporting the Yale School of Medicine Office of Communications, the Business Systems Analyst will be responsible for leading research, analysis, recommendations, implementation, testing, and training for these projects that will either be implemented across the Yale School of Medicine web systems or within the Office of Communications
The Business Systems Analyst: a. Independently researches solutions to develop thorough business case and end user support analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e.g., outsourcing, process improvements, and technology solutions). b. Provides compelling and concise analysis to enable relevant teams to make well informed decisions regarding options for problem resolution and opportunity realization. c. Independently reviews system capabilities, workflow, and scheduling limitations to determine if requests are possible within existing resources and constraints, and if changes or new systems meet the needs of the end user. Provides solutions and recommends improvement opportunities. d. Works collaboratively with respective process owners and using the business analytics, independently prepares the business case and project charter that clarifies the project scope, requirements, measurable outcomes, and project deliverables. e. Works with internal staff, management, clients, and external vendors to implement and test changes and new systems, providing smooth communication across teams and regular updates to manage expectations. f. Is responsible for archiving or creating documentation for new systems. g. Designs, plans, communicates and executes training plans for optimal results. May perform other duties as assigned
Qualification
Required
Superior oral and written communication skills. Proven ability to communicate compelling and concise analysis to team members, leadership, and end users. Ability to provide translational support to internal teams within the Office of Communications and end users pertaining to system upgrades and general usability
Demonstrated ability to work in a collaborative team environment. Desire to work collaboratively, in an open, friendly manner. Must be organized, detail-oriented and resourceful. Stellar interpersonal and problem-solving skills, and outstanding record of relationship management. Proven and vested interest in service-oriented work
Demonstrated ability to exercise independent judgment, initiating and completing tasks with minimal supervision. Demonstrated ability to identify and solve complex problems with multiple stakeholders. Experience managing daily deadlines with long-term projects; must be able to prioritize assignments. Ability to deliver against a defined set of metrics and key performance indicators (KPI)
A deep understanding of data and analytics as used on for all school web communications, mobile and key social platforms, pertaining to web user interface (UI) and user experience (UX), content tagging, the vended medical taxonomy, downstream impact of internal algorithms. A deep understanding of web structure, web best practices, web usability, and fluency with online technology, specifically web content management systems. A high-level understanding of complex and abstract technical concepts, and familiarity with the intricacies of multiple development processes
Experience with digital publishing, analytics, and at least one content management system, along with relevant software applications (Microsoft Office Suite) pertinent to online publishing. Knowledge/experience with computers and relevant software applications pertinent to online publishing. Experience with and willingness to use collaboration software and a proven ability to self-motivate in an office or work-from-home environment. Must be willing and able to work occasional off-hours on nights and weekends, as deadlines, special events or crises occur
Bachelor's Degree in business, technology or related field and four years of related work experience in analysis of business needs and development of related business systems or an equivalent combination of education and experience
Preferred
Preexisting familiarity with WCAG2.0 Accessibility Guidelines
Expertise in multiple content management systems, web user interface (UI) and user experience (UX), metadata, and have a thorough understanding of taxonomies and downstream impact of internal algorithms
Experience with hands-on end-user support
Benefits
Health Requirements
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
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