Salesforce · 11 hours ago
Customer Success Manager, Director - Healthcare (Payer & Provider)
Georgia - Atlanta
Full-time
Hybrid
Director/Executive
$171K/yr - $273K/yr
9+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Customer Success Manager (CSM), Director, you will serve as a trusted advisor for Salesforce’s customer organizations, focusing on improving their technical and operational health and maximizing the value of their Salesforce investment.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Serve as a named resource and partner for Salesforce’s customer organizations
Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents
Help to improve customers’ overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment
Support Healthcare customers with their business priorities, aligning Salesforce capabilities to business outcomes, support of key events such as Open Enrollment & Welcome Season activities, key technical deployments, platform performance health and issue resolution and industry-specific adoption of our Core Clouds, Agentforce, and Data Cloud
Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic customers
May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers
Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature
Single point of customer accountability building and maintaining strong, trusted relationships
Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts
Qualification
Required
Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles
Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
Ability to facilitate difficult discussions and be adept at handling objections
Preferred
Experience with Salesforce Sales, Service, Health Clouds and/or a competing Core or HLS Industry technology
Salesforce product certifications are a plus (Agentforce Specialist, Administrator, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud, Advanced Administrator, Platform App Builder)
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy
Experience working with Enterprise-level customers
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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