Intuvia Technologies ยท 13 hours ago
Service Desk Analyst
United States
Contract
Remote
Mid Level
$40/hr - $50/hrIntuvia Technologies is seeking a Service Desk Analyst who will act as the operational lead for the deployment of dealership management software solutions. This role involves coordinating project phases, engaging stakeholders, overseeing technical installations, and providing training and support to ensure successful software adoption.
Information Technology & Services
Hiring Manager
Deepesh Kalal
Responsibilities
Lead and coordinate all phases of software installation, from initial assessment and planning through post-installation support. Act as the primary point of contact and ensure all milestones are met on time and within scope
Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans
Serve as the main liaison between dealership staff, software vendors, and teams, ensuring clear communication of project objectives, timelines, milestones, and expectations
Foster collaboration and ensure effective stakeholder buy-in at each project stage
Oversee the technical installation and integration of software systems (finance, inventory management, CRM, etc.), ensuring alignment with dealership business needs
Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success
Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption
Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools
Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes
Qualification
Required
Previous experience in software implementation, digital enablement, dealership operations, or technical customer support strongly preferred
Foundational understanding of Dealership Management Software (DMS), automotive business processes, and core IT infrastructure
Exceptional communication, organizational, and analytical problem-solving skills
Willingness and ability to travel extensively (up to 90%) to deliver on-site support at dealership locations nationwide
Demonstrated project management and multitasking capabilities
Technical curiosity with a proactive approach to troubleshooting software and hardware issues
Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency
Collaborative team player with a growth mindset and a commitment to ongoing learning
Comfort with evolving technologies and rapidly changing business environments
Company
Intuvia Technologies
Intuvia Technologies, a subsidiary of Chasepro Talent, is a leading provider of Software Development, Digital Marketing, Job Placement & IT Staffing solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase