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DeleteMe · 10 hours ago

SMB, Customer Success Manager

United States

Full-time

Remote

Mid Level

DeleteMe is a leader in proactive privacy protection, helping security teams manage personal data exposure. As a Customer Success Manager, you will act as the voice of the customer, optimizing their experience with DeleteMe’s product offerings and driving customer retention and growth.

Ad NetworkE-CommerceInformation TechnologyInternetPrivacy

Growth Opportunities

Responsibilities

Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn

Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers

Updates to customer subscriptions and invoices to ensure a smooth billing process

Maintaining Salesforce records to ensure data cleanliness

Coordination with CSMs and Sales as needed when upsell opportunities become possible

Coordinates with Finance to ensure invoices and subscriptions are accurate and timely

Coordinates with CSMs and AEs when contracts/agreements are required

Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers

Assist with customer offboarding for SMB clients

Qualification

Customer relationship managementSalesforce experienceCustomer retention strategiesProject managementCommunication skillsPresentation skillsTeam-orientedSelf-motivated