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Cyware · 2 days ago

Customer Success Manager (REMOTE)

United States

Full-time

Remote

Mid Level

Cyware is a cybersecurity company that delivers innovative solutions for threat intelligence and management. The Customer Success Manager is responsible for customer onboarding, training, support, and technical enablement to ensure customer satisfaction and success.

Cloud SecurityCyber SecurityInformation TechnologySecurity

No H1B

U.S. Citizen Only

Responsibilities

Teaches one or more technical classes

Regularly participates in cross-functional projects

Owns and maintains training function within the Customer Success department

Manages multiple projects/tasks with minimal supervision

Serves as the technical point of contact for Customer Success Managers

Escalates technical issues and questions to the engineering and development teams

Communicates effectively, both verbally and written, with management, team members, and other departments

Balances long and short-term goals by prioritizing activities

Actively creates and participates in curriculum planning sessions for new product training

Recommends and implements solutions when project issues arise

Build strong customer relationships, especially with key customer stakeholders and sponsors

Always strive to provide exceptional customer experience

Manage customer expectation and lead them to customer satisfaction

Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements

Keep track of key account metrics

Communicate the progress to both internal and external stakeholders

Take initiatives in identifying growth opportunities

Collaborate with our team to achieve sustainable growth

Qualification

Customer Success ManagementCybersecurity experienceTechnical Account ManagementSalesforceChurn ZeroTechnical troubleshootingInterpersonal skillsTime-management skillsCritical thinkingProblem-solving skillsTeam player