Chase ยท 10 hours ago
Events Management Manager
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
$95K/yr - $150K/yr
6+ years expChase is one of the oldest financial institutions, and they are seeking an Events Management Manager to oversee the coordination of logistics for meetings and events in the firm's Client Center. This role includes managing a team of conference center planners to ensure service excellence and operational effectiveness while collaborating with various partners to enhance the client experience.
BankingFinancial Services
Responsibilities
Lead and oversee a team of conference center planners, ensuring they are effectively coordinating and executing meetings and events. Provide guidance, support, and mentorship to enhance team performance and cohesion
Address and resolve daily challenges presented by the team, fostering a collaborative environment that encourages problem-solving and innovation. Assist in driving solutions that align with organizational goals and client expectations
Engage with various levels of senior management and line of business (LOB) representatives to deliver outstanding service and ensure a first-class experience for all stakeholders. Build and maintain strong relationships to facilitate effective communication and collaboration
Collaborate closely with the in-house catering, technology, and operations teams to ensure seamless service delivery and address any logistical or technical needs that arise during events
Analyze and optimize the management of meeting spaces to maximize utilization and efficiency. Implement strategies to ensure spaces are used effectively and meet the needs of clients and the organization
Assign meetings and events to the conference center team based on skill level and expertise, ensuring that each event is handled by the most qualified team members to deliver exceptional results
Conduct pre- and post-conference calls when applicable, capturing all relevant details in the Event Management System (EMS) to ensure thorough planning and follow-up, and perform essential reception desk duties, including answering telephone calls and promptly returning emails, to ensure smooth communication and client satisfaction
Work on projects aimed at enhancing the facilities, planners, and overall client experience at the Conference/Client Centers. Identify opportunities for improvement and implement changes that elevate service quality
Conduct mid-year and annual performance reviews for staff, providing constructive feedback and setting goals to drive professional development and team success. Identify training and development opportunities for the team, ensuring they have the skills needed to excel in their roles and meet evolving client demands
Maintain a strong understanding of risk and compliance requirements. Implement measures to mitigate risks and ensure compliance across all operations, and monitor and enforce compliance with established standard operating procedures to maintain a consistently high level of customer service. Regularly review and update procedures to reflect best practices and operational improvements
Qualification
Required
Bachelor degree required
Six plus years' experience in Hospitality Industry (5-star hotels, Event Planning and Food & Beverage) with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
Understand the meeting planning process and management of the customer experience
Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs
Strong experience of audio-visual systems, food and beverage/catering services
Proficiency in Microsoft Office tools are essential, and experience of the EMS booking system
Willingness to work flexible shifts to cover conference center hours and locations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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