MidAmerican Energy Company · 3 days ago
NOC Night Supervisor
Des Moines, IA
Full-time
Onsite
Senior Level
5+ years expMidAmerican Energy Company is a part of Berkshire Hathaway Energy, dedicated to providing reliable energy services to millions of customers. They are seeking a NOC Night Supervisor responsible for leading a functional team in a 24x7 data center operations environment, ensuring incident management and problem resolution for critical IT systems.
Customer ServiceEnergyHome Services
Responsibilities
Lead a functional team by providing technical leadership and directing day-to-day activities, departmental projects, initiatives and assignments
May direct the technical complexities of work and may direct the work of others
Provides input into team employee performance reviews
Flags performance and personnel issues for manager resolution
Monitors information technology and assures rapid response to alerts to support high availability and restoration of services
Applies troubleshooting and technical skills and coordinates with company workgroups, internal and external technical service providers, and external business partners to resolve incidents
Ensures compliance with cyber security and operational practices
Creates work tickets to ensure proper tracking, prioritization and escalation of incidents and service requests
Ensures continuous, uninterrupted service by responding to and diagnosing first and second-tier problems through troubleshooting and analysis, independently or with other information technology support personnel on server/network, desktop or mainframe applications and hardware systems
Monitors all information technology systems, networks, devices and facilities to proactively identify service impacting events
Provides front-line responses to alerts by analyzing, diagnosing and resolving incidents utilizing knowledge base and a variety of hardware and software diagnostic/testing tools and techniques
Acts as the technical liaison support between other information technology groups and the technology resource center
Confers with internal and external technical support staff including vendors and carriers to work on affected hardware, software and associated peripheral devices including voice and data circuits
Utilizes technical and troubleshooting skills to work directly with cross-organizational teams and external resources to provide resolution to incidents within service level agreements (SLAs)
Prioritizes actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers or external business partners
Leads the development and maintenance of processes, procedures and standards to deliver a high-quality standard of service, including guideline documentation, training, templates and stakeholder communication for the incident management and event management processes as it pertains to the integrated computing operations center
Acts as the incident manager during critical and major incidents by coordinating the execution of the information technology emergency action plan (ITEAP)
Convenes and facilitates the incident team, communicates with stakeholders, documents the incidents and completes major incident reviews
Facilitate regular incident review meetings with stakeholders
Provides required incident reports and coordinates follow-up actions
Facilitates continuous improvement of the major incident management process
Conducts periodic major incident drills and coordinates updates to major incident procedures
Participates in a weekly on-call team rotation schedule for after-hours support
Provides limited after-hours support for service desk rollover calls
Qualification
Required
Bachelor's degree in computer science, information technology or related field; or equivalent work experience. (Typically, four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree. A minimum of two years additional directly related technical experience is required.)
Five years of experience in a technology NOC or integrated operations center role and experience with disaster recovery plans and related technologies
Advanced level analysis and design skills involving the ability to gather data on systems issues and to diagnose server, voice or network alerts, events or issues
Demonstrated knowledge of current technologies, tools, applications, and vendors along with an understanding of common information architecture frameworks
Understanding of an enterprise monitoring system
Professional technical certifications in infrastructure solutions or ability demonstrate equivalent knowledge
Ability to prioritize and handle multiple tasks and projects concurrently
Advanced knowledge of utility energy management and industrial control networks desirable
Demonstrated proficiency in two of the following core disciplines and a balance of advanced skills and knowledge in the remaining disciplines: network device management, firewalls, network switching, windows server administration, linux administration, unix server administration, infrastructure security
Strong analytical, problem-solving and decision-making skills
Superior organizational skills and excellent communication abilities
Ability to lead the work of others
Proven ability to identify conflicts and facilitate resolution
Company
MidAmerican Energy Company
MidAmerican Energy Company is an electric and natural gas service provider in Iowa. It is a sub-organization of Berkshire Hathaway.
1001-5000 employees
H1B Sponsorship
MidAmerican Energy Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (8)
2022 (16)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Thomas Specketer
Vice President and Chief Financial Officer
Brad DeBoer
Human Resources Business Partner
Recent News
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