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Forrest Solutions · 4 hours ago

Call Center Associate

Cornelius, NC

Full-time

Onsite

Entry Level

1+ years exp

Forrest Solutions is seeking a professional and customer-focused Call Center Associate to serve as the first point of contact for their organization. The role involves managing incoming calls, delivering exceptional customer service, and ensuring effective communication within the company.

ConsultingCRMInformation TechnologyLegalStaffing Agency

H1B Sponsor Likely

Hiring Manager

Nadia Lowe

Responsibilities

Operate the company switchboard system, managing multiple incoming and outgoing calls with professionalism and courtesy

Accurately route calls to the appropriate departments or individuals using the company directory as needed

Screen and transfer calls with tact, discretion, and confidentiality

Deliver exceptional customer service to all callers

Address general inquiries and provide information regarding company products, services, or operations

Maintain a calm, professional, and pleasant demeanor at all times

Take detailed and accurate messages for unavailable employees

Relay messages promptly via email, text, or designated communication channels

Log call details including caller information, purpose, and duration

Respond calmly and effectively to emergency calls by following established protocols

Notify designated emergency personnel when required

Assist with internal communications, company-wide announcements, and directory updates

Collaborate with the receptionist to ensure seamless coverage during breaks and shift changes

Participate in ongoing training to enhance skills and performance

Qualification

Call center experienceMicrosoft Office proficiencyVerbal communication skillsWritten communication skillsMultitasking skillsAttention to detailTeam-orientedAdaptability

Required

High School Diploma or equivalent (required)

Minimum 1 year of call center or switchboard experience (required)

Strong proficiency with Microsoft Office applications

Polished, articulate, and well-spoken with excellent verbal and written communication skills

Ability to handle confidential information with discretion

Comfortable working in a fast-paced, high-energy environment with shifting priorities

Preferred

Prior experience in manufacturing, warranty support, or related industries is a plus

Company

Forrest Solutions

Glassdoor3.0

Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing firm.

Founded in 1976

New York, New York, USA

1001-5000 employees

https://www.forrestsolutions.com/

H1B Sponsorship

Forrest Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)