Klaviyo · 6 hours ago
Customer Success Team Lead (Commercial) (app deadline 1/28)
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $141K/yr
1+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking an experienced Customer Success Manager to step into the role of Team Lead, where the individual will manage customer relationships and provide leadership and operational support to the Customer Success team.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Manage a portfolio of customer accounts, driving adoption, retention, and growth through consultative partnership and deep platform expertise
Maintain high customer satisfaction scores and strong retention rates within your portfolio
Serve as a senior technical resource and mentor for the Customer Success team, providing guidance on complex customer scenarios
Lead documentation improvement initiatives, ensuring our internal knowledge base remains current, accurate, and accessible
Act as mentor/buddy for new Klaviyos, providing training and hands-on guidance
Join calls, and conduct call listening on Gong and share feedback on a regular basis
Together with other Team Leads, coordinate learning sessions for CSMs, e.g. account audits and office hours
Provide leadership coverage during manager absences, ensuring continuous team support and operational efficiency
Call coaching
Bi weekly 1:1s in manager’s absence (i.e. any extended leave), and supporting the team in day to day
External customer-facing lead (escalations where appropriate, events & internal point person, sharing CCPs and updates with team internally)
Assignment of initiatives and support in driving initiatives forward
Supporting culture within the team
Qualification
Required
1+ years of CSM experience at Klaviyo
Expert-level Klaviyo product knowledge
Strong project management skills with ability to juggle multiple priorities
Preferred
1+ year of team leadership, mentorship, or management experience
Previous experience in a player-coach role
Strong presentation and facilitation skills
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase