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Reproductive Medicine Associates (RMA Network) · 2 days ago

Practice Director

Basking Ridge, NJ

Full-time

Onsite

Director/Executive

10+ years exp

Reproductive Medicine Associates (RMA Network) is dedicated to bringing dreams to life through innovation and individualized care. They are seeking a Practice Director to lead multiple clinics, focusing on operational excellence, team development, and delivering a differentiated patient experience.

Health CareHospitalMedical

Hiring Manager

Kimberly Alparone

Responsibilities

Employs a ‘servant leadership’ mindset in collaboration with a clinical dyad partner; develops and coaches all team members

Take full ownership in delivering a differentiated patient experience – to increase access to care and decrease time to treatment for patients who trust us as their place of care

Understand and act on key financial drivers such as EBITDA, visit completion and service mix

Collaborate with clinical dyad partner and finance to identify and implement strategies to increase care completion to the designated community

Deliver proactive scheduling, teammate optimization to support all patients in meeting their care needs

Hire, develop, retain high-performing teams by leading effective onboarding and coaching programs for new teammates

Conduct regular rounding, performance check-ins to foster a connected and motivated team to improve performance

Provide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions

Leads people, coordinates and inspires the team and achieves results under challenging circumstances

Understands competitive healthcare environment and utilizes insight to proactively surface opportunities to ensure IVIRMA exceeds service levels of others

Is accountable to personally set the example for demonstrating IVIRMA Values and fosters a culture where IVIRMA Values are displayed and adhered to staff members

Ensures tasks performed of all positions at the practice locations are aligned with companywide standards

Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records

Provides extraordinary customer service to all internal and external customers (including patients and other team members)

Monitors office communication and performance to ensure that the full team operate in an efficient, accurate and customer-focused manner

Comfort patients by anticipating patients’ anxieties and answering patients’ questions and addresses and resolves all customer-service or team member issues

Applies a bias towards root cause in operational problem solving, seeking to improve people, process and systems before increasing costs and complexity

Reviews reports to ensure target metrics are achieved and processes are being followed

Ensures co-pays are compliantly collected and cash is reconciled and deposited

Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc

Conducts trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files

Monitors housekeeping activities

Monitors and/or alters team member work schedules, including approval of overtime or vacations

Qualification

Healthcare business managementOperational effectivenessFinancial acumenLeadership experienceTeam developmentAnalytical skillsCustomer serviceMicrosoft Office SuitePublic speakingEmotional maturityCuriosityCommunication skillsProblem-solvingProject managementInterpersonal skillsAdaptabilityDetail-oriented

Required

Bachelor's degree required: Business, Finance, Sales, Healthcare, Nursing, Engineering or a related discipline with a minimum of 10 years' related internal and/or external work experience in same or similar service industry required

MBA, MHA, MPA or a Master's degree in a related discipline- Required

Experience to include a minimum of ten (10) years' direct managerial experience with a full profit and loss responsibility for a minimum 40+million-dollar business, ideally in multi-site healthcare or service-related industry

A minimum of seven (7) years related work experience in an operational effectiveness position with progressive advancement to a leadership role required; multi-site healthcare environment experience highly desired

Experience managing and influencing a diverse group of expert and experienced professionals, including functional directors

Exceptional organizational and time management skills

Excellent leadership, interpersonal, and communication skills

Benefits

Medical, Dental, Vision Insurance Options

Retirement 401K Plan

Paid Time Off & Paid Holidays

Company Paid: Life Insurance & Long-Term Disability & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Company

Reproductive Medicine Associates (RMA Network)

Reproductive Medicine Associates (RMA Network) was founded to help individuals and couples realize their dream of parenthood by focusing on patient care and support during treatment, as well as being actively involved in industry-leading research.

Founded in 1999

Basking Ridge, New Jersey, USA

51-200 employees