Mom's Meals | A Purfoods Company · 1 day ago
Bilingual Customer Service Representative
Des Moines, IA
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expMom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. The Bilingual Customer Service Representative serves as the front line to Spanish-speaking customers, providing excellent customer service while efficiently processing meal orders.
Food and BeverageHealth CareNutritionWellness
Responsibilities
Handle inbound and outbound customer service calls with our clients placing their meal order
Address questions, and provide exceptional customer service
Input order information into the appropriate client order screen
Document all conversations with client into client information database
Ensure all assigned clients are contacted and have an order on file
Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
Work quickly and efficiently without making the client feel rushed
Qualification
Required
Fluent in Spanish and English (Spoken & Written)
High school degree or GED
1 year of previous customer service experience
Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
Clear oral communication skills
Previous experience with data entry
Prior experience adhering to company policies and showing core values
Preferred
1 year of previous call center experience
Benefits
PTO
Benefits available after 30 days of employment
Company
Mom's Meals | A Purfoods Company
Mom’s Meals is a leading national provider of nutrition solutions and home-delivered meals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Choi
President
Recent News
2025-09-19
2025-08-29
Company data provided by crunchbase