Texas Parks and Wildlife Department · 21 hours ago
TPWD - Customer Service Representative II
LE-RO-R2-Ft Worth5400 Airport Freeway
Full-time
Onsite
Mid Level
4+ years expTexas Parks and Wildlife Department is responsible for managing and conserving the natural and cultural resources of Texas. They are seeking a Customer Service Representative II to provide administrative support and customer service, primarily related to hunting and fishing licenses and other services.
Government Administration
Responsibilities
Performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office
Providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services
Preparing, interpreting, and disseminating information concerning rules, regulations and policies
Entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports
Complying with all Agency, Division and Branch rules, regulations and procedures
Qualification
Required
Graduation from High School or GED
Four years experience in customer service, clerical or administrative support work
Applicant must possess a valid class “C” Texas driver's license
Knowledge of general office administration and administrative support practices
Knowledge of Agency, Division and Regional policies, procedures and programs
Knowledge of Agency, Division and Regional organization and operations
Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology
Skill in effective verbal and written communication
Skill in providing quality customer service in a courteous and professional manner
Skill in using professional telephone etiquette
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts
Skill in using standard office equipment and software
Skill in using MS Word, Excel and Outlook
Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS
Skill in organizing workloads and changing priorities
Skill in managing several projects simultaneously
Skill in meeting deadlines
Skill in problem solving
Skill in identifying, researching and compiling information
Ability to work as a member of a team
Ability to work independently with little or no supervision
Ability to maintain strict confidentiality
Ability to accurately follow instructions
Ability to work under stressful conditions
Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups
Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities
Ability to develop and present training material
Ability to train others
Ability to accurately handle cash and account for revenue collected
Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs
Ability to conduct work activities in accordance with TPWD safety program
Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday
Required to work overtime as necessary
Required to perform manual labor including, lifting supplies and materials up to 20 lbs
Required to travel 5% with possible overnight stays
May be required to operate a State vehicle
Required to pass a national fingerprint-based background check to maintain employment
Non-smoking environment in State buildings and vehicles
Benefits
Generous paid time off
Group insurance
Retirement and pension
Frequent training and staff development opportunities
Longevity pay
Merit pay
Deferred compensation
Flexible benefit plans
401K/457 retirement plans
Direct deposit
Staggered work hours
Employee Assistance Program
Return-to-Work Program
Company
Texas Parks and Wildlife Department
The mission of Texas Parks and Wildlife Department (TPWD) is to manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Bonds
Chief Operating Officer
Cornell Richardson MBA, ASP
Chief Safety Officer
Company data provided by crunchbase