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Hopelink · 16 hours ago

Program Manager - Volunteer Services

Redmond, WA, US

Full-time

Hybrid

Mid Level

$32/hr - $34/hr

3+ years exp

Hopelink is the largest nonprofit in North and East King County, providing stability-building programs for individuals experiencing poverty. The Program Manager - Volunteer Services role focuses on connecting volunteers with Hopelink’s mission, ensuring they are welcomed, trained, and supported while collaborating with various internal stakeholders to enhance the volunteer experience.

Non Profit

Responsibilities

In partnership with Human Resources, Development, Community Services and other teams, determine and develop a strategy for volunteer needs

In partnership with the Marketing & Communications teams, develop comprehensive volunteer recruitment strategies using diverse media channels including social media platforms (Facebook, Instagram, LinkedIn, etc.)

Creates compelling digital content and campaigns that showcase volunteer impact stories and opportunities

Build strategic partnerships with corporations, community organizations, schools, and faith communities to expand volunteer pipeline

Represent Hopelink at community events, tabling opportunities, and networking functions to raise awareness and recruit volunteers; may partner with Development to participate in community outreach opportunities

Maintain current list of volunteer opportunities across all Hopelink programs and sites

Serve as the initial point of contact for all potential individual volunteers, explaining the application process and communicating requirements

Provide referrals to other community volunteer opportunities when appropriate

In collaboration with programs, develop and implement creative, meaningful volunteer recognition programs that honor contributions and deepen engagement (annual recognition, milestone celebrations, etc.)

Qualification

Volunteer program managementVolunteer recruitment strategiesData managementVolunteer HubRaisers EdgeCustomer serviceWritten communicationVerbal communicationCollaborationAttention to detail

Required

3-5 years of experience coordinating or managing volunteer programs, preferably in community services or nonprofit settings; experience with large-scale or multi-site volunteer programs strongly preferred

Demonstrated experience with volunteer recruitment, particularly using social media and digital marketing strategies

Proven track record of planning and executing volunteer recognition events and engagement activities

Experience with Volunteer Hub, Raisers Edge, or similar volunteer/donor databases

Meticulous with data management, follow-through, and program administration; experience utilizing a database for program management

Customer service experience: Natural connector who builds authentic relationships across diverse stakeholder groups

Requirements: Valid driver's license, Reliable personal transportation, Proof of current personal automobile liability insurance & must pass criminal background check

Strong written and verbal communication skills

Ability to work occasional evenings and weekends for events and community outreach

Regular work tasks involve moving items weighing up to 30 pounds, occasionally