MidAmerican Energy Company ยท 4 days ago
Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa
Davenport, IA
Full-time
Onsite
Entry Level
1+ years expMidAmerican Energy Company is looking for passionate individuals to join their Customer Experience team. As a Customer Experience Agent, you'll support residential customers with billing, service orders, credit inquiries, and emergency situations in a collaborative, tech-enabled workspace.
Customer ServiceEnergyHome Services
Responsibilities
Handling customer inquiries with empathy and efficiency
Placing service and emergency orders using internal systems
Resolving billing and credit questions
Researching and following up on customer accounts
Supporting team operations and taking on additional tasks as needed
Qualification
Required
A completed high school diploma, GED or high school equivalency diploma, is required
12 months of customer service or service industry experience
Strong communication and interpersonal skills
Accurate keyboarding and basic Microsoft Outlook proficiency
Analytical thinking and problem-solving ability
Flexibility for varied shifts in a 24/7 environment
Ability to remain seated in workstations for extended periods
High attention to detail and multitasking skills
Benefits
Competitive pay
Comprehensive benefits (medical, dental, vision)
401(k) retirement savings plan
Education reimbursement
Career development opportunities
Environmentally focused
State-of-the-art training facilities
Community engagement opportunities through volunteering with CARES
Paid time off
Employee assistance program
Company
MidAmerican Energy Company
MidAmerican Energy Company is an electric and natural gas service provider in Iowa. It is a sub-organization of Berkshire Hathaway.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Specketer
Vice President and Chief Financial Officer
Brad DeBoer
Human Resources Business Partner
Recent News
Company data provided by crunchbase