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CMI (Central Moloney) · 1 day ago

Product Sales Specialist (Customer Service)

United States

Full-time

Remote

Entry Level

1+ years exp

Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. The Product Sales Specialist will enter customer order information, coordinate with IT for customer specifications, and assist sales management with customer inquiries.

ElectronicsManufacturing

Hiring Manager

Genevieve Davis

Responsibilities

Enters customer order information in sales system for contract requirements and product specifications

Review customer specifications and create requests to IT to create programs for required format such as reporting frequency, required customer information, email contacts. Contacts customer for approval changes before releasing to production

Submit requests to IT for customer barcoding, asset numbers, specified data cards, specified decals/system, and drawing approvals for customers

Coordinate test reporting between IT and customers

Review terms and conditions for bids as needed

Review proper submission of RFQs (sales contract bids)

Updates quarterly pricing and multi-year contracts in sales system

Prepares purchase orders for order entry

Works with engineering on designs for product purchase orders and blanket contracts

Receive all approval drawings from engineering and forward to customer's engineering contact for approval or if incorrect, work with engineering for a correction/revision and send back for approval. Once final approval is given, remove approval hold and release to production

Assist sales management with fielding customer calls on status updates, contract questions and quotes

Qualification

MS ExcelSales support experienceCustomer portalsOrder tracking systemsCustomer service experienceCommunication skillsOrganizational skills

Required

High school diploma or equivalent required

Ability to read and retain detailed information from sales contracts

Strong organizational skills and ability to multi-task

Excellent computer skills with advanced knowledge of MS Excel

Experience with customer portals and order tracking systems

Customer service/relationship experience

Dedication to providing great customer service

Strong communication skills with ability to compose formal responses to customers via letter writing and email

Preferred

1-3 years prior sales support experience preferred

Benefits

Medical

Dental

Life

401k

Vacation Pay

Company

CMI (Central Moloney)

For nearly 80 years, CMI has led the transformer industry with innovative products to improve the quality and reliability of electrical power equipment.

Founded in 1949

Pine Bluff, Arkansas, USA

1001-5000 employees