NEOGOV · 1 week ago
Customer Service Field Representative
Vero Beach, FL
Full-time
Onsite
New Grad, Entry Level
$18.96/hr - $18.96/hrNEOGOV is seeking a Customer Service Field Representative for the Indian River County Board of County Commissioners. The role involves performing field work related to water meter operations and communicating with the Customer Service office to manage water service requests.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Drives an assigned county vehicle
Performs Rechecks to AMR Routes daily
Performs various work orders such as Disconnect (Non-payment/Customer request), Final Bill Read, Turn On Customer Request, etc
Communicates with Customer Service office staff to disconnect and reconnect water services
Completes various Customer Service work orders and assists other Customer Service positions when needed
Performs all other job-related duties as assigned or as become apparent
Performs all duties safely in accordance with County and department safety rules
Qualification
Required
High school diploma or G.E.D
Must possess a valid Florida driver's license
Ability to navigate the geography and street locations within the IRCU AMR meter system
Must be able to use tablets and/or laptops for use with GIS mapping and Email
Ability to use hand tools to clean meter box, turn on and off meters for disconnect and reconnect of services (i.e. disconnects for nonpayment, customer disconnect requests, customer leaks, etc.)
Ability to use hand tools such as shovels, pad locks, bolt cutters, and meter keys
Preferred
Previous experience in a similar role or familiarity with meter reading and utility services
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase