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Connexus® Energy · 16 hours ago

Billing & Operations Analyst

Ramsey, MN, US

Full-time

Onsite

Mid Level

$78K/yr - $102K/yr

3+ years exp

Connexus Energy is Minnesota’s largest electric cooperative, providing electricity and related services to residential and commercial members. The Billing & Operations Analyst role involves supporting billing systems and operational processes while collaborating with cross-functional teams to ensure accurate and efficient billing operations.

ElectronicsEnergyRenewable Energy

Comp. & Benefits

Responsibilities

Configure, maintain, and optimize the Customer Information System (CIS), including billing rates, transactions, formulas, and logic

Ensure billing accuracy and compliance with cooperative policies, regulatory requirements, and tax codes

Serve as the CIS subject matter expert, troubleshooting issues and partnering with IT and vendors to resolve system challenges

Collaborate with the Supervisor to prepare, audit, and process monthly residential and commercial billing

Act as backup to the Supervisor, overseeing AMI and manual meter reading processes and audits

Analyze complex billing data to identify trends, discrepancies, and improvement opportunities

Lead or support process improvement initiatives, including documentation, implementation, and outcome measurement

Use data mining and reporting tools to generate insights that improve accuracy, efficiency, and member experience

Respond to internal and external inquiries professionally, resolving billing issues accurately and timely

Provide day-to-day guidance, mentoring, and system support to the billing team

Execute pre-close and month-end billing processes to ensure data integrity

Prepare and review billing reports, reconciliations, and special reporting for accounting

Close the current billing cycle and initiate the next billing month within the CIS

Qualification

Customer Information SystemBilling systems experienceBusiness process analysisData mining toolsProcess improvementAnalytical skillsDetail-orientedCollaboration skillsCommunication skillsProblem-solving skills

Required

Associates degree

Three year's work experience in utility billing/rates or other industry that deals with high volume billing transactions

Two year's experience with customer information systems

Proficient in business process analysis, mapping, and documentation

Preferred

Bachelor's degree

Benefits

Medical/dental/vision insurance

Health savings account

Flexible spending accounts

401(k) plan with generous company matching and non-matching contributions and independent investment advisory services

Accrued PTO

Holiday pay

Tuition reimbursement

Recognition program

Employee referral program

Employee activities

Company paid life insurance

Short-term disability

Long-term disability

Company

Connexus® Energy

Connexus Energy has a collaborative working environment in a highly technical, stable and innovative industry of electricity and renewable energy alternatives.

Founded in 1937

Anoka, Minnesota, USA

201-500 employees