Freshworks · 16 hours ago
AI Engineer - Agentic Automation
Bellevue, WA
Full-time
Hybrid
Mid Level
$91K/yr - $119K/yr
3+ years expFreshworks is a company that builds uncomplicated service software aimed at enhancing customer and employee experiences. As an AI Engineer - Agentic Automation, you will partner with cross-functional teams to develop and scale AI processes that improve Sales and Marketing functions, while also evaluating emerging AI tools and implementing solutions.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Collaborate with Sales, Marketing, RevOps, Product, and Data teams to understand workflows, inefficiencies, and requirements
Design, build, and deploy agentic AI processes that automate tasks, orchestrate multi-step workflows, and augment human work
Evaluate and select AI frameworks, tools, and platforms for specific use cases, running proofs-of-concept and recommending optimal solutions
Implement MCP servers and agent orchestration systems; write clean, maintainable code (e.g., Python, JavaScript) to productionize AI integrations
Integrate AI systems with CRM, marketing automation, analytics, external publicly available data sources, communities such as Reddit and operational platforms through APIs and pipelines
Define success metrics, monitor performance, and deliver impact reporting that ties AI initiatives to business outcomes (e.g., time savings, conversion improvement, revenue impact)
Create documentation, best practices, and reusable templates to scale AI adoption within the company
Stay current with AI trends, emerging agent frameworks, and market-leading tools that can accelerate capability
Qualification
Required
3+ years of professional experience in AI/ML engineering, analytics engineering, automation engineering, software development, or related technical roles
Understanding and having experience with business process automation
Strong coding skills (Python, JavaScript) and experience building or integrating software systems
Strong command of AI software engineering tools such as Cursor, Google Antigravity, or Claude Code
Deep understanding of modern context engineering, ability to write, debug, and improve LLM prompts
Familiarity with agentic AI systems, orchestration frameworks, Model Context Protocol, and RAG techniques. Also familiarity with the latest LLMs and their differences; a strong intuition for LLM limitations
Demonstrated experience evaluating, selecting, and deploying AI/automation tools and frameworks in business environments
Ability to work independently on technical problems and translate business needs into technical designs
Excellent communication skills; able to present complex technical solutions clearly to both technical and business audiences
Passion for AI and a strong desire to build solutions that deliver real business impact
Preferred
Experience integrating AI/automation with CRM systems (e.g., Salesforce), marketing automation platforms (e.g. Marketo), and other operational tools
Background in analytics, data pipelines, or data engineering
Demonstrated track record of defining and measuring business impact from AI or automation initiatives
Benefits
Target bonus
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
womenentrepreneursreview.com
2026-01-11
2026-01-08
2026-01-07
Company data provided by crunchbase