Braze · 1 day ago
Senior Solutions Architect
San Francisco
Full-time
Hybrid
Mid, Senior Level
$111K/yr - $130K/yr
3+ years expBraze is the leading customer engagement platform that empowers brands to deliver great customer experiences. As a Senior Solutions Architect, you will be responsible for delivering data architecture and technical implementation guidance, while acting as the technical conduit between Braze, its partners, and clients' product and engineering teams.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture
Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers
Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes
Support Service Delivery Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements
Support customers in achieving effective and efficient SDK and API integrations with Braze
Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently
Troubleshoot technical issues reported by customers during the implementation process and provide solutions
Support and design tools that will enhance the efficiency of customer integrations & onboarding
Qualification
Required
3-5+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity
Strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
Excellent written and verbal communicator with strong influencing skills and unparalleled follow up
Known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners)
Problem solver, with a high level of intellectual curiosity
See opportunity and growth in learning more about what you do and how it impacts others
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersBattery Ventures
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
Recent News
POCIT. Telling the stories and thoughts of the underrepresented in tech.
2025-12-24
The Motley Fool
2025-12-11
thefly.com
2025-12-11
Company data provided by crunchbase