Chubb · 2 hours ago
Claim System of Engagement Process Engineer
82 Hopmeadow St, Simsbury, CT, 06070, US
Full-time
Onsite
Mid LevelChubb is a world leader in insurance, providing a wide range of insurance services globally. The Claims Process Engineer will enhance operational efficiency and customer satisfaction by developing and executing process initiatives across Claims, working closely with product owners and stakeholders to implement innovative solutions and process improvements.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Engineer and deliver continuous improvement initiatives to stakeholders and business leaders that are compelling, motivate, drive change, create value, and drive buy-in
Orchestrate implementation and change management of solutions within the business; Communicate project status, issues, and risks to internal and external teams on a regular basis
Conduct discovery, document current state processes, and identify areas of significant opportunity throughout claims
Leverage analysis, feedback channels, and process metrics to identify areas of improvement that drive simplification in claims handling, create repeatable processes, streamline/simplify systems, improve the customer experience(internal and external), and reduce issues and pain points
Identify opportunities to optimize resource throughput and capacity utilization. Develop strategy and long-term organizational plans with leadership
Create or utilize project and program management tools (Projects, status updates, RACIs, stakeholder analysis, etc.) to understand scope, monitor progress, identify resources, manage execution, and communicate status of multiple workstreams within various projects
Create or utilize business process documentation (mapping, job-aids, etc.) to understand process steps, interdependencies, and applications used to complete transactions
Coordinate business owners, IT development teams, and other relevant stakeholders to define scope, requirements, design, develop, test, deploy, and monitor solutions as needed
Establish consistent standards and practices within the team and across Claims globally
Supports planning and execution of large-scale technology implementations and operational initiatives
Represent business stakeholders in Agile project delivery
Accountable for maintaining alignment with the broad Claims Transformation vision and roadmap
Support the strategic direction for the core claim management and processing platform by providing oversight on the conceptualization, development, and delivery of new functionality to the Claims organization
Maintain accurate and complete documentation (business process flows, end-user training material, system user guides, etc.) utilizing various tools such as SharePoint, MS Teams, JIRA, Visio, Excel
Qualification
Required
Bachelor's Degree is recommended, but claims experience will be considered
Experience leading process discovery, process analysis, process design, or process optimization
Ability to influence at multiple levels on relevant issues and challenges to secure buy-in
Possess learning agility; quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise
Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Solid capability to execute with quality, within deadlines and a positive impact on customer experience
Process orientation with strong attention to detail
Clear understanding of root cause analysis and ability to suggest creative resolutions
Knowledge of digital and automation solutions in the marketplace and how they potentially apply to the insurance industry
Robust communications/ presentation skills, verbal and written
Self-motivated, results-driven and well-organized individual
Proficiency with Microsoft suite (specifically PowerPoint, Visio, MS Excel)
Agile, Waterfall, or other project management/environment experience
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
H1B Sponsorship
Chubb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
2025-12-30
Company data provided by crunchbase