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Grand Valley State University · 1 day ago

Financial Aid Counselor

Allendale, MI

Full-time

Onsite

Entry, Mid Level

$45K/yr - $48K/yr

2+ years exp

Grand Valley State University is seeking a Financial Aid Counselor to join their Financial Aid and Scholarships team. The role involves providing student-focused service and guidance regarding financial aid and scholarship programs, ensuring compliance with regulations, and administering financial aid resources effectively.

EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Provide excellent customer service to current and prospective students and supporters. This includes having a solid and holistic understanding of all types of grants, loans, scholarships, and work-study. Integral to this position is the ability to effectively communicate complex financial aid topics in an easy and simple explanation to students and supporters

Responsible for ensuring that the office maintains compliance with federal, state, and institutional rules and regulations. This includes having the knowledge of all rules, regulations, and laws governing the federal and state aid programs as well as an understanding of University policies and procedures governing the institutional scholarship and grant programs

Administer assigned programs and/or functions of the office to assure effective and efficient delivery of service and financial aid resources to students and their supporters, includes awarding, reviewing, and processing financial aid applications, and making decisions on all types of financial aid using rules, regulations, and professional judgement

Represent the university at various types of outreach events and provide information regarding admissions, financial aid, scholarships, and other services available on campus

Maintain regular direct student and family counseling duties including in-person and virtual appointments, walk-in and phone coverage

Assist in maintaining written office policies and work procedures for assigned programs/functions

Work collaboratively with other offices on campus and serve as a liaison for financial aid and serve on committees as needed

Perform other duties as required/assigned by leadership

Qualification

Financial aid knowledgeCustomer service skillsBachelor's degreeDatabase system experienceProblem-solving skillsSensitivity to diversityVerbal communicationWritten communicationTeam collaborationAttention to detail

Required

Bachelor's degree

Excellent verbal and written communication and customer service skills, attention to detail, and strong problem-solving skills

Ability to manage specific programs, projects, or functions within a team

Ability to maintain sensitivity, understanding, and respect for a diverse academic environment

Cooperative team player and committed to GVSU's vision of inclusion and equity

A high degree of confidentiality, discretion, judgment, collaboration, and the ability to build strong relationships

Ability to work occasional evenings and weekend hours as needed

Preferred

Two (2) years of experience of related customer service experience

Higher education experience

Experience working in financial aid

Knowledge and experience in using a large database system, administrative software, imaging, and workflow applications

Benefits

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.