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American Express · 5 days ago

Resy Partner Success Manager (Philadelphia, PA)

Amex - for internal use only, Pennsylvania, United States

Full-time

Hybrid

Entry, Mid Level

$66K/yr - $102K/yr

2+ years exp

American Express is a company with a long history of innovation and commitment to its customers. They are seeking a Partner Success Manager to empower and support high-value restaurant partners through proactive engagement, driving product adoption, and developing long-term partnerships. This role requires collaboration with various internal teams and a deep understanding of the restaurant industry.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner

Execute proactive and predictive account management

Be a restaurant-facing trusted advisor

Nurture advocacy with our restaurant partners and drive value-add opportunities to their business

Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule

Identify and qualify engagement opportunities: up-sells, cross-sells, programming

Identify and overcome objections that reinforce a true partnership

Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures

Qualification

Customer-facing experienceData analysisRestaurant experienceSalesforceLookerTableauMS Office SuiteIOSAtlassianCommunicationOrganization skillsTime-management