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ERPA · 22 hours ago

Workday Delivery Reporting Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

ERPA is a client-centered technology services firm, modernizing and maximizing customer’s investment in Workday. The Workday Delivery Reporting Analyst will support client industries and internal partners by building dashboards, coordinating onboarding, and managing internal development initiatives.

Information Technology & Services

No H1B

U.S. Citizen Only

Responsibilities

Build and maintain dashboards and recurring reporting for practice leaders: project margin/profitability, utilization, pipeline vs forecast, and operational KPIs

Partnered with Practice Leaders to define and track critical KPIs (Utilization, Project Profitability, Pipeline), serving as the primary source of truth for quarterly business reviews

Coordinate onboarding for new Workday Practice employees & contractors ensuring timely access, required tools, and role-based enablement

Maintain and continuously improve onboarding checklists, standard work, templates, and practice documentation

Spearhead the planning and prioritization of internal development initiatives ensuring alignment with organizational strategy and available resource capacity

Monitor and report on the health of internal projects, tracking milestones, budget utilization, and resource allocation to ensure transparency for executive leadership

Qualification

Workday reportingWorkday PSAAnalytical storytellingMicrosoft ExcelCustomer serviceCommunication skillsCollaboration skillsOrganizational skills

Required

3+ years in professional services operations, practice operations, resource operations, finance ops, or analytics in a consulting/services environment

Demonstrated proficiency with Workday reporting and Workday PSA (reporting + workflows/data concepts)

Strong analytical storytelling: ability to turn messy inputs into executive-ready insights and recommendations

Ability to operate independently in a meeting-heavy, fast-moving environment

Strong communication, customer service and collaboration skills

Advanced Microsoft Excel (pivot tables, complex formulas; bonus for Power Query/Power Pivot/Smartsheet) and Microsoft Office Suite

Excellent organizational skills with the ability to multi-task and manage multiple projects

Preferred

Knowledge of Workday modules preferred

Previous experience conducting evaluations to determine training needs and creating customized training materials, such as guides, presentations, and online courses