American Battery Solutions Inc. · 2 hours ago
Help Desk Technician
Springboro, OH
Full-time
Onsite
Entry Level
1+ years expAmerican Battery Solutions Inc. is a manufacturer of advanced batteries for commercial, fleet, and industrial vehicles. They are seeking a Help Desk Technician to provide technical support to internal clients, troubleshoot IT issues, and ensure high customer satisfaction through effective communication.
AutomotiveManufacturing
Responsibilities
Provide first-line technical support via phone, email, or in-person to end-users
Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices
Install, configure, and maintain operating systems and software applications
Assist with account provisioning and password resets
Assist in the setup and maintenance of IT equipment and infrastructure
Collaborate with senior technicians to escalate and resolve complex technical issues
Document and track support requests in our ticketing system
Ensure a high level of customer satisfaction through effective communication and issue resolution
Stay up-to-date with the latest technology trends and industry best practices
Adhere to federal and state regulations
Adhere to all company policies, processes, and procedures
Performs other duties as requested, directed, or assigned
Predictable and reliable attendance
Qualification
Required
Associates degree in an Information Technology discipline or related field of study or equivalent experience
Minimum one (1) year experience in IT help desk or support level function
Proficient understanding of computer hardware and software
Experience with Windows and macOS operating systems
Familiarity with Microsoft Office Suite and cloud-based productivity tools
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Previous help desk or customer support experience
Eagerness to learn and a passion for technology
A strong desire to build a career in IT support
Preferred
Relevant IT certifications (CompTIA A+, Network+, or similar) preferred
Benefits
Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
Voluntary benefits offerings.
Tuition assistance.
Employee Referral Program.
Employee development and career growth opportunities.
Company
American Battery Solutions Inc.
American Battery Solutions designs and manufactures advanced lithium-ion batteries for commercial, fleet, and industrial on- and off-road vehicles.
Founded in 2018Michigan, North Dakota, USA
201-500 employees
H1B Sponsorship
American Battery Solutions Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (18)
2023 (7)
2022 (8)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageTotal Funding
unknown2023-11-20Acquired
Leadership Team
Subhash Dhar
Founder, Chairman & CEO
D
Dr John Warner
Chief Customer Officer
Recent News
2025-08-04
MarketsandMarkets Research Pvt. Ltd.
2025-07-02
Company data provided by crunchbase