O'Rourke Sales Company ยท 2 days ago
Customer Service Representative in the Returns Department
Davenport, IA
Full-time
Onsite
New Grad, Entry LevelO'Rourke Sales Company is an established national distributor offering numerous lines of consumer electronics and appliances. They are seeking a Customer Service Representative to join their Returns Team, responsible for managing claims, communicating with internal departments, and coordinating return shipments.
ElectronicsIndustrialWholesale
Responsibilities
Manage external and internal email accounts
Generate and track claims within an internal software portal
Communicate with internal departments relating to returned / defective products
Evaluate returned items and place in proper inventory
File claims with carriers when goods are damaged or lost
File for return authorizations to vendors
Coordinate with internal and external teams to return shipments to vendors
Track return shipments and coordinate with accounting ensuring credits are received
Set daily, weekly, and monthly tasks to manage claim progress
Update sales staff with progress and disposition of claims
Other duties as assigned, may vary
Qualification
Required
Highly organized
Self-motivated
Good communicator
Strong computer skills
Problem-solving abilities
Information retention
Demonstrates reliable Attendance/punctuality and work history
Ability to work within a team
Ability to prioritize and manage multiple assignments
Company
O'Rourke Sales Company
O'Rourke Sales Company is a distributor of appliances, consumer electronics, outdoor living, computers and audio & video equipment.
Founded in 1965
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jake O'Rourke
Chief Operating Officer & Executive Vice President
Company data provided by crunchbase