RICOH COLOMBIA · 2 days ago
Legal On-Site Services Specialist
Chicago, IL
Full-time
Onsite
Entry Level
1+ years expRicoh is an integrated solutions provider that empowers digital workplaces. They are seeking a Legal On-Site Services Specialist to provide operational functions in a legal office environment, including managing high volume duplicating and scanning equipment, handling sensitive documents, and ensuring quality service delivery.
Information Technology & Services
Responsibilities
Runs high volume copy machines and performs binding and finishing work
Handle highly sensitive and confidential documents that may be time sensitive
Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment
Operate high volume scanners
Operate image handling software
Operate MS Office and Email systems
Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems
Maintains records for management reports and inventories of supplies needed
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
Calculates charges for jobs performed and maintains some billing logs
Responds to and coordinates all service calls required by customer
May perform filing duties in conjunction with specific customer requests
Delivers completed jobs to pre-determined customer locations within and outside of the site
Maintains daily meter and service logs
May travel between customer's buildings
Answers customer questions regarding status or feasibility of job requests
Ensures upkeep of convenience copier areas by keeping neat and well stocked
Performs duties related to the shipping and/or receiving of materials
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
Uses all copier equipment, calculator, fax machine, postage meter and some PC
Performs filing duties, which may include purging' and archiving old documents
Performs duties of scanning, file conversion and file naming
Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD
Manage TOC (Table of Contents)
First page of electronic file
Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search
Perform file formatting for printing/Excel files
Assist with coordinating projects that will be completed off site (BIS or Smart Source)
Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners
Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure
Performs other duties as assigned
Qualification
Required
Requires high school diploma, GED, or equivalent work experience
Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements
Minimum of 1 year of experience in the Legal Industry is strongly desired
Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills
May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy
Demonstrated competency in basic computer skills including proficiency in MS Office Suite
Technical aptitude with printers, copy and postage machines and other office equipment
Good customer service skills
Good organization skills
Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow
Requires knowledge and understanding of shipping/receiving procedures
Possesses ability to work independently and flexibly to complete projects
Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials
Possesses ability to comprehend instructions concerning mail delivery
Possesses troubleshooting and problem solving skills
Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications
Possesses excellent customer relations skills and excellent verbal communication skills
Preferred
Some related copy job experience is preferred
Basis electronics knowledge is preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase