Taktile · 1 day ago
Senior Customer Value Engineer (LATAM)
New York Office 
Full-time
Hybrid
Senior Level
$175K/yr - $225K/yr
5+ years expTaktile is a company focused on creating value for organizations through smarter decisions in the financial services industry. The Senior Customer Value Engineer will work closely with customers to maximize the value they derive from Taktile's platform, collaborating with sales and solutions teams to enhance customer experience and drive renewals.
Artificial Intelligence (AI)Enterprise Resource Planning (ERP)Software
Responsibilities
Your core task will be bridging the gap between our product and our customers - maximizing value and impact for customers and sustained growth for us
You will closely collaborate with Taktile’s commercial and technical teams to build strong relationships with executive level stakeholders as well as core users within customer teams
You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage
You will orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle
You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems
You communicate confidently in English, Spanish and/or Portuguese
Qualification
Required
Bilingual - You are fluent in Spanish and able to engage customers and stakeholders in both English and Spanish effectively
Customer Centric - You are obsessed with maximizing the value customers get from the Taktile platform directly and through our support
Entrepreneurial - You're hands on and driven to shaping the future of the product and willing to go the extra mile and think outside the box to create an exceptional experience for customers
Curious and Creative - You love identifying and exploring creative solutions to our customers' challenges and diving deep into their technical and business implications
Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team
Commercially Experienced - You have 5+ years of customer facing work experience, ideally within a commercial role in a B2B SaaS company with an Enterprise sales motion
Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders
Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers
You communicate confidently in English, Spanish and/or Portuguese
Preferred
You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
You have collected first experience in leading a team
You demonstrate strong analytical skills and have a hands-on mentality
You have knowledge of APIs and know the basics of Python and SQL
Benefits
Top-of-market equity and cash compensation
Self-development budget that you can use to e.g. attend conferences, buy books or take classes
Onsite in our inspiring office spaces in the heart of Berlin, London or New York
Travel to bi-yearly company-wide meetings around the world
Truly flat hierarchy
Use the equipment of your choice including a meaningful home office set-up
Company
Taktile
Taktile is a software platform that helps users create automated risk management decisions.
51-200 employees
H1B Sponsorship
Taktile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$78.7MKey Investors
Balderton CapitalIndex Ventures
2025-02-27Series B· $54M
2024-07-10Series A
2022-11-22Series A· $20M
Leadership Team
Maik Taro Wehmeyer
Co-Founder & CEO
Dr. Maximilian Eber
Co-founder & CTO
Recent News
Index Ventures
2026-01-06
Fintech Schweiz Digital Finance News - FintechNewsCH
2025-12-12
Company data provided by crunchbase