ivision · 13 hours ago
Service Delivery Manager
Pittsburgh, PA, US
Full-time
Onsite
Entry, Mid Level
1+ years expivision is a technology integration and management firm that is transforming how technology does business. The Delivery Manager is responsible for overseeing the successful delivery of ivision’s core practice areas to managed services clients, focusing on client management, project management, and ensuring customer satisfaction and profitability.
ConsultingInformation TechnologyManagement ConsultingSoftware
Responsibilities
Manages day-to-day operational aspects of managed services clients' environments to ensure client satisfaction and profitability
Build knowledge of client’s business, organization, and objectives and strategize with the client on opportunities to grow and strengthen our relationship
Owner of client support, case and change management, meetings, and documentation
Create, maintain, and update process and procedure documents
Manage and drive resolution for P1 – Critical cases
Assist Lead and other Senior Delivery Managers with requested tasks
Resolves and/or escalates cases and problems in a timely fashion
Identifies resources needed and assigns individual responsibilities
Reviews deliverables prepared by team before passing to client
Effectively applies our methodology and enforces operational readiness standards
Prepares for engagement reviews and quality assurance procedures
Minimizes our exposure and risk by ensuring the health of the client environment and deliverables are met
Effectively communicates relevant information to superiors, both internally and client-facing
Understands how to communicate difficult/sensitive information tactfully
Ensures client documentation is complete, current, and meets our standards of excellence
Manages the process of innovative change effectively
Builds a knowledge base of each client's business, organization, and objectives
Work with business development to validate service SOWs and/or support contracts
Maintains awareness of new and emerging technologies and the potential application in client’s IT environments
Other duties as assigned
Qualification
Required
1-3 Years of Project Management experience
Experience with technical project management delivery in one or more of the following technology platforms: Microsoft Enterprise Infrastructure Solutions - Active Directory & Exchange, SharePoint
Microsoft Enterprise Desktop Platforms - Systems Center, Windows Desktop, App-V
Data Center Virtualization Platforms - VMware, Hyper-V
Data Center Storage & Management Platforms - Data Storage Technologies (i.e. NetApp, EMC, etc…), Data Backup & Recovery (i.e. CommVault, etc...)
Enterprise Data networking - Unified Computing (i.e. Cisco US), Data Network (i.e. Cisco LAN, WAN, Wireless, Security, etc...), Voice Over IP and Desktop Video (i.e. Cisco Unified Communications, Microsoft Lync)
Enterprise Voice Services - Voice Over IP and Desktop Video (i.e. Cisco Unified Communications, Microsoft Lync)
Excels in software such as Outlook, OneNote, Power Point, Excel, & Word
Budget tracking and complex cost benefit analysis for budgets ranging in 10K – 50K
Excellent communication skills – written and verbal
Preferred
Experience in ServiceNow
System Development Life Cycle (SDLC) knowledge
PMP (Project Management Professional) or experience managing projects in a matrix environment
Company
ivision
iVision is an IT company that provides consulting and managed services for business.
201-500 employees
H1B Sponsorship
ivision has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
CIVC Partners
2020-08-18Private Equity
Leadership Team
E
Eric Aslaksen
Chief Information Security Officer & General Manager
Recent News
International CIO Leadership Association
2025-11-20
2025-04-28
PR Newswire
2025-04-28
Company data provided by crunchbase