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Connexus® Energy · 9 hours ago

Billing & Operations Analyst

Ramsey, MN

Full-time

Hybrid

Mid Level

$78K/yr - $102K/yr

3+ years exp

Connexus Energy is Minnesota’s largest electric cooperative, providing electricity and related services to residential and commercial members. The Billing & Operations Analyst will implement and maintain the customer information system, develop billing processes, and provide expertise in data mining and analysis to improve operations.

ElectronicsEnergyRenewable Energy

Comp. & Benefits

Responsibilities

Implement and maintain the customer information system according to appropriate guidelines and rate structures

Design, create, test, maintain, and update billing rates and update transactions

Develop, implement, and maintain billing processes and procedures

Serve as a technical resource to troubleshoot and resolve system issues, working cross-functionally with other internal departments and external vendors

Prepare, review and process monthly bills for residential and commercial accounts with the Supervisor

Act as a back-up to the Supervisor, ensuring both automated (AMI - Advanced Metering Infrastructure) and manual meter reading processes are scheduled, completed and appropriate audits are done

Provide expertise in data mining, analysis, and process improvement tools

Lead or assist in the development, documentation, and implementation of process improvement projects

Develop and provide training on billing procedures

Provide excellent service and maintain continuous communication with other business areas

Respond to internal and external member requests in a timely and professional manner

Review, analyze and adjust bills properly

Perform billing services for external clients

Provide daily leadership and training to the team in processes, issue resolution and system use

Prepare financial reports and reconcile accounts receivable

Prepare and run pre-closing month-end billing jobs and tasks

Complete month-end reporting and processes, including running reports and monthly close-out and open processes

Prepare special billing reports

Provide expertise and guidance in identifying and supporting IT-related projects for the department

Review and evaluate capabilities of existing systems and internal processes and recommend modifications to improve support or to meet changing needs

Act as Subject Matter Expert during system upgrades and enhancement projects

Work with business users and IT to identify and document recommendations for billing process development and improvements

Monitor changes in the business environment and their impact on billing functions and software systems

Work with IT in the analysis of changes in software issued by the vendor, determining the functional impact on business processes and existing systems

Qualification

Utility billing experienceCustomer information systemsData analysisAccounting principlesMicrosoft ExcelProcess improvementProblem-solving skillsTeam playerAttention to detailCommunication skills

Required

Associate's level degree

Three years' work experience in utility billing, rates or similar that deals with high volume billing transactions

Two years' experience using customer information systems

Knowledge of accounting principles

Able to perform both simple and complex mathematical calculations

Working knowledge of Microsoft Outlook, Word, Excel, PowerPoint

Knowledge of utility billing

Strong problem-solving skills

Proven ability to extract data from various systems

Proficient in business process analysis, mapping, and documentation

Able to clearly communicate information and ideas both verbally and in writing

Team player and strong collaborator

Excellent attention to detail and accuracy

Preferred

Bachelor's level degree

Working knowledge of Microsoft Project

Experience applying structured problem-solving techniques

Experience developing training materials and training end users

Benefits

Medical/dental/vision insurance

Health savings account

Flexible spending accounts

401(k) plan with generous company matching and non-matching contributions and independent investment advisory services

Accrued PTO

Holiday pay

Tuition reimbursement

Recognition program

Employee referral program

Employee activities

Company paid life insurance

Short-term disability

Long-term disability

Company

Connexus® Energy

Connexus Energy has a collaborative working environment in a highly technical, stable and innovative industry of electricity and renewable energy alternatives.

Founded in 1937

Anoka, Minnesota, USA

201-500 employees