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Informa · 17 hours ago

Operations coordinator

605 3rd Ave, New York, NY 10158, USA

Full-time

Hybrid

Entry Level

$60K/yr - $70K/yr

1+ years exp

Informa is a global business with a network of trusted brands in specialist markets across more than 30 countries. They are seeking a full-time Operations Coordinator to manage the logistical needs of various events across the US, ensuring a seamless experience for clients and attendees.

B2BBusiness IntelligenceEventsInformation ServicesLead GenerationMarketingPublishing

Responsibilities

Act as a customer advocate, collaborating with internal teams across sales, production, operations, and marketing to ensure client needs are prioritized and a seamless, exceptional experience is delivered

Utilize their skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations

Work closely with the sales team to monitor client’s event experience and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth

Serve as the main point of contact for customers post-purchase, addressing inquiries, troubleshooting issues, and providing product support as needed

Foster customer success and retention by developing strong relationships and gaining a deep understanding of customers’ organizations, goals, and needs

Manage email support inquiries, work closely with internal teams to resolve technical issues, and escalate customer health concerns to Customer Success leadership for timely intervention

Guide customers through the initial setup and product adoption process, ensuring they are equipped with the tools and knowledge to succeed

Maintain and update event websites by ensuring that speaker, sponsor, and event details are current, leveraging automated systems, content management tools, and manual entry processes to reflect real-time changes

Serve as the main point of contact onsite for delegates and clients, addressing and resolving app-related issues promptly to ensure a smooth event experience

Facilitate onsite registration setup, coordinating equipment and processes for the onsite team and clients to ensure a smooth and efficient check-in experience

Qualification

Client facing experienceEvent planningCustomer serviceCommunication skillsMulti-taskingCollaboration skillsLeadership qualitiesOrganizational skills

Required

Minimum of 1 year experience in a high volume a client facing or customer service role

Ability to regularly travel to events in the US and internationally

Ability to commute to New York City a minimum of 3 days a week

Experience of working in a fast-paced office environment

Experience in planning and organizational skills

Leadership qualities and self-motivated to drive event vision in line with company goal

Excellent and confident communicator to both in oral and written communication

Strong multi-tasking and prioritization skills with the ability to work on several projects simultaneously

Strong collaboration skills and the ability to work as part of a team

Benefits

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount

Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more

Recognition for great work, with global awards and kudos programs

As an international company, the chance to collaborate with teams around the world