Totara · 1 day ago
Business Systems Analyst (Requirements & Testing)
United States
Full-time
Remote
Entry, Mid Level
2+ years expTotara is a company known for delivering innovative products and support to its customers. They are seeking a Business Systems Analyst (Requirements & Testing) to bridge the gap between business needs and product behavior, focusing on requirements analysis and quality assurance testing for their federal customers.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Partner with stakeholders to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria
Translate business needs into clear, testable requirements and ensure alignment with system capabilities and constraints
Create and maintain process models, use cases, workflows, and supporting artifacts to communicate intent and “definition of done.”
Identify gaps, ambiguities, and risks early; propose options and tradeoffs to drive decisions
Act as a liaison across field engineering, R&D, and customer stakeholders to keep delivery aligned and measurable
Build and execute test plans and test cases tied directly to requirements and acceptance criteria
Perform hands-on functional and regression testing for releases; coordinate integration testing needs with engineering as required
Plan, coordinate, and facilitate UAT with end users, including entry/exit criteria, test guidance, and sign-off workflows
Identify, document, and track defects with clear reproduction steps and expected vs. actual results; support triage and verification of fixes
Review test outcomes, summarize quality risk, and communicate release readiness to stakeholders
Contribute to light automation over time by drafting and maintaining a small set of high-value automated checks (e.g., smoke/regression), in partnership with engineering
Use AI-assisted workflows to accelerate test case design, exploratory testing, and automation/script drafting—while following Totara security requirements and avoiding exposure of customer or federal data in unapproved tools
Continuously reduce repetitive manual work by improving test coverage, reusability, and clarity of test assets
Work closely with cross-functional teams (engineering, operations, customer stakeholders) to ensure alignment on scope, risks, and timelines
Provide clear status updates on requirements readiness, UAT progress, defects, and quality risk
Participate in planning, stand-ups, reviews, and retrospectives to improve delivery execution and quality outcomes
Maintain high-quality documentation of requirements, acceptance criteria, test plans, test cases, defects, and UAT artifacts
Produce quality summaries (coverage, defect themes, outstanding risk) for internal and customer-facing stakeholders when needed
Support knowledge base and user documentation updates when changes impact user workflows
Qualification
Required
2+ years of experience in a Business Analyst, Business Systems Analyst, or similar role delivering software outcomes
Strong capability in requirements discovery, user stories, and acceptance criteria that translate into testable behavior
Hands-on experience creating test plans/cases and executing manual testing for web applications; comfort validating fixes and preventing regression
Experience planning and facilitating UAT with end users, including coordination, guidance, and sign-off readiness
Strong written and verbal communication skills; able to explain technical behavior and tradeoffs to non-technical stakeholders
Strong documentation habits (requirements, acceptance criteria, test assets, defect reports) and comfort working in a fast-paced delivery cycle
Familiarity with Agile delivery
U.S. citizenship and the ability to pass a background check are required
Preferred
Experience drafting or maintaining automated test scripts (any modern framework/tool); strong desire to grow automation skills
Familiarity with AI-assisted testing and/or AI coding assistants to accelerate test design and scripting (used responsibly and securely)
SQL/data validation experience
Familiarity with AWS and/or Azure environments, and tools such as Jira, Azure DevOps, Confluence, and similar systems
Benefits
Enhanced Parental Leave
Professional Development Opportunities
Annual Wellbeing Allowance
New Joiner home working set-up allowance
Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve
Company
Totara
Totara is a global leader in learning management technologies, supporting over 1,500 customers and 21 million users worldwide.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase