Intuit · 1 day ago
Group Manager, Customer Success (Money)
San Diego, CA
Full-time
Onsite
Director/Executive
$216K/yr - $292K/yr
7+ years expIntuit is a pioneer in financial software solutions for millions of businesses, and they are seeking a dynamic and driven Group Customer Success Leader to spearhead their Money CS team. This role involves building and leading a team of Customer Success Managers to manage high-value customers and drive engagement, satisfaction, and growth within the Money sector.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Build and Scale a World-Class CSM Team: Lead and scale a high-performing CSM organization starting with 5 team members and quickly scaling from there, including additional layers of management, as needed. This includes attracting, developing, and retaining top talent through robust mentorship and professional development programs
Champion our Money Customers and Ecosystem: Act as a passionate advocate and subject matter expert for our customers and comprehensive suite of money solutions, including payment processing, lending, and cash flow management tools. Deeply understand the unique needs of Mid-Market Businesses to deliver tailored, value-added solutions, and a product roadmap that aligns to their MM needs
Drive Customer Engagement and Value: Develop and implement strategies to drive customer awareness, deepen customer relationships, increase product adoption, and ensure customers achieve their desired outcomes
Cross-Functional Collaboration: Partner closely with Sales, Onboarding, Marketing, Product, Revenue Operations, and other teams to deliver a seamless and world-class customer experience
Data-Driven Decision Making: Leverage data and insights to track key performance indicators (KPIs), measure program effectiveness, and identify areas for continuous improvement
Drive Change & Innovation: Serve as a key change agent, driving innovation and continuous improvement across the Money business and the greater Customer Success organization. Identify and implement new strategies and tactics to enhance efficiency, optimize performance, and elevate customer satisfaction
Strategic Planning and Execution: Collaborate with the Global Head of Customer Success to align with the overall vision and contribute to the strategic direction of the Customer Success organization
Culture Champion: Embody and promote Intuit's values, fostering a positive and performant work environment
Qualification
Required
7+ years of experience in Customer Success, with at least 3+ years leading a team of 50+ FTEs, including both individual contributors and managers
Experience in a fast-paced, B2B SaaS environment
Experience in financial, money movement, or spend management technology
Demonstrated ability to think strategically, translate business objectives into actionable plans, and drive successful outcomes in a complex ecosystem
Proven ability to execute complex projects involving multiple stakeholders and cross-functional teams
Excellent written and verbal communication, presentation, and interpersonal skills with the ability to build strong relationships and influence at all levels of an organization
Strong analytical skills and experience using data to inform decision-making and measure the effectiveness of Customer Success programs
A genuine commitment to customer advocacy and a deep understanding of best practices in Customer Success
A deep understanding of Customer Success best practices and a genuine commitment to helping Mid-Market Businesses thrive by providing them with the financial tools and resources they need to succeed
A proactive and results-oriented leader with a strong work ethic and a passion for continuous learning and improvement
Thrive in complex, ever-changing work to meet business objectives and requirements while delivering an exceptional customer experience
Preferred
Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms
Experience in a PLG-focused business model or large volume of SMB/MM customers to manage
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-13
Company data provided by crunchbase