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Talkdesk · 20 hours ago

Inside Sales Representative, Healthcare & Life Sciences

United States

Full-time

Remote

Entry, Mid Level

$140K/yr - $140K/yr

2+ years exp

Talkdesk is a cloud contact center leader focused on redefining customer experience and fostering an inclusive culture. The Inside Sales Representative is responsible for driving revenue growth through proactive sales and account management, focusing on expanding customer relationships and achieving sales quotas.

Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS

Responsibilities

Execute targeted outbound campaigns to drive CXA awareness and adoption across assigned accounts

Conduct discovery calls to identify business challenges, use cases, and expansion opportunities

Qualify and develop opportunities from initial contact through closed-won

Maintain consistent outreach cadence to keep accounts engaged between renewal cycles

Own the day-to-day relationship for all ISR-assigned accounts

Monitor product usage, engagement signals, and account health indicators

Identify risk factors and proactively address concerns before they impact renewals

Maintain pristine CRM hygiene with accurate account data, activity logging, and pipeline forecasting

Collaborate with Commercial AEs and Enterprise AEs to ensure seamless account transitions and coverage when deals are identified over 50K in ACV

Partner with Manila renewal and support teams to align on account status and customer needs

Collaborate with SEs and post sales teams to advance sales cycles and understand the customer 360 degree relationship

Share customer insights, competitive intelligence, and product feedback with Marketing, Product, and Leadership

Achieve or exceed quarterly and annual ACV quota tied to Net Revenue Expansion (NRE)

Operate at ~5X OTE productivity benchmark

Use FY26 YTD performance data to optimize territory strategy and prioritization

Build sustainable pipeline coverage (minimum 3-4X quota) to ensure predictable attainment

Ramp on CXA product knowledge, value propositions, and competitive positioning

Complete 50+ outbound touchpoints per week across assigned accounts

Run 5 successful first customer meetings per week, while maintaining customer follow up meetings and sales cycles

Build initial pipeline of qualified CXA opportunities

Establish working relationships with cross-functional partners

Consistently hit or exceed quarterly quota (100%+ attainment)

Maintain healthy pipeline coverage (3-4X quota minimum)

Maintain minimum activity standards: 50+ outbound touchpoints per week and 5 customer meetings per week

Drive measurable CXA adoption and ARR growth within your book of business

Earn trust from customers and internal stakeholders through reliable execution

Qualification

B2B SaaS experienceQuota attainmentPipeline generationDiscoveryQualificationCRM proficiencySales engagement toolsCustomer expansion experienceUnderstanding customer success metricsCommunicationSelf-starter mentalityTime management