Salesforce · 9 hours ago
Product Owner, Customer Success Technology (DET)
Indianapolis, IN
Full-time
Hybrid
Mid Level
3+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. This role as a Product Owner within the Digital Enterprise Technology team focuses on driving a product portfolio that empowers the global Customer Success organization, bridging the gap between strategy and execution to design applications that support Customer Success Managers.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Agile Execution: Translate high-level product strategy into actionable tasks. Define sprint plans, prioritize the backlog, and adapt to changing circumstances to ensure work aligns with business objectives
User Advocacy: Represent the "Voice of the User" by conducting deep-dive research, interviews, and shadowing to understand pain points. Define problems with empathy to ensure we build the right solutions, not just requested features
Backlog Management: Break down complex epics into granular user stories with clear acceptance criteria, working closely with architects and engineers to ensure technical feasibility
Stakeholder Alignment: Build "business intimacy" with stakeholders. Demonstrate new features to leadership and incorporate feedback into future development cycles
Team Shielding: Act as the primary point of contact for the delivery team, shielding engineers from distractions while fostering a collaborative, transparent environment
Strategic Optimization: Consult with engineering teams to propose scalable solutions that address a wide range of business needs across the Salesforce platform
Qualification
Required
3+ years of professional experience in a highly analytical, strategy, or tech-centric role
Proven track record in requirements gathering, creating product specs (metrics, goals, use cases), and managing agile development lifecycles
Foundational understanding of the Salesforce Platform, specifically Service Cloud and enterprise Customer Success business functions
Exceptional storytelling and presentation skills, with the ability to influence everyone from technical analysts to C-suite executives
Intermediate to advanced understanding of product prioritization frameworks and data-driven decision-making
Ability to function independently under aggressive deadlines in a fast-paced, global team environment
A related technical degree required
Ability to travel occasionally (less than 10%)
Preferred
Deep understanding of SaaS business models, operations, and Customer Success workflows
Agile/Scrum certifications (CSPO/PSPO) or Salesforce-specific certifications (Force.com, Service Cloud Consultant)
Experience with the Force.com and Visualforce development platforms
Benefits
Wellbeing reimbursement
Generous parental leave
Adoption assistance
Fertility benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
Company data provided by crunchbase