Florida State University · 6 hours ago
Testing Operations Manager - Office of Digital Learning & Academic Technology
Tallahassee, FL
Full-time
Onsite
Mid, Senior Level
4+ years expFlorida State University is one of the nation's elite research universities, and they are seeking a Testing Operations Manager for their Office of Digital Learning & Academic Technology. The role involves supervising the testing team, ensuring high service and test security standards, and maintaining a productive work environment.
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Responsibilities
Serves as the primary supervisor of the testing team
Delegates responsibilities as appropriate to the testing supervisors
Answers questions and addresses concerns from students and staff, guiding them with kindness and clarity
Regularly leads staff meetings and clearly communicates key information to staff verbally and in writing
Competently navigates any crises that occur, tending to both the needs of the students and the staff
Supervises proctors during extended hours as needed
Ensures the testing center is adequately staffed at all times
Vets, interviews, and recruits proctors
Coordinates recruitment, training, and scheduling of guest proctors during peak times
Maintains the staff schedule
Carefully reviews leave requests and coverage needs
Reviews and approves staff timesheets every two weeks, identifying and addressing any attendance issues that arise
Ensures the team meets high service and test security standards
Develops staff policies, procedures, and service benchmarks in coordination with the other testing managers
Oversees and upkeep the proctor training and onboarding program, thoroughly training the staff
Regularly acquires feedback from staff and students to improve test security, customer satisfaction, and staff satisfaction (in that order)
Cultivates a positive, professional, productive work environment
Arranges professional development and team building events for the staff
Finds creative ways to keep the staff engaged with their jobs and focused on the organization’s mission and commitments
Regularly checks in with staff 1-on-1 to better understand and meet their needs
When needed, coaches, reminds, and corrects testing staff in consultation with the Assistant Director and Human Resources
Maintains the facility
Routinely inspects the facility and equipment for optimal performance
Works closely with the ODL Office Manager and/or Facilities team to address building and grounds issues
Proactively inventories and requests needed supplies ahead of time
Consults with technical staff to ensure all software is working properly
Evaluates and improves signage, printed resources, and digital resources in consultation with the Assistant Director and other testing managers
Performs Other Duties As Assigned
Qualification
Required
Bachelor's degree and four years' experience related to academic and/or student services or a high school diploma or equivalent and eight years of experience
A combination of post high school education and experience equal to eight years
Benefits
FSU offers a robust Total Rewards package.
Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Company
Florida State University
Florida State University is an American public space-grant and sea-grant research uivnersity.
5001-10000 employees
H1B Sponsorship
Florida State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (108)
2023 (106)
2022 (80)
2021 (33)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$108.2MKey Investors
National Science FoundationNational Institutes of Health
2024-02-23Grant· $6M
2023-01-27Grant· $72.7M
2021-10-14Grant· $14.5M
Leadership Team
Ebe Randeree
Associate Dean. College of Communication & Information
Jeff Latimer
Associate Director of Information Technology
Recent News
2025-11-24
Company data provided by crunchbase