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Eventus WholeHealth · 6 hours ago

Area Director of Clinical Operations & Engagement

Seymour, IN, USA

Full-time

Hybrid

Director/Executive

Eventus WholeHealth is a company that provides physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. The Area Director of Clinical Operations & Engagement will oversee clinical care for a localized population of patients, manage the clinical team, and ensure compliance with clinical protocols and patient satisfaction.

Health CareNursing and Residential CareSkill Assessment

Responsibilities

Oversee the clinical performance and achievement of productivity expectations of Care Team members:

Foster an engaging culture among all teammates

Manage adherence to established and documented Eventus clinical standards, processes and procedures as written by specialty specific clinical directors. Receive and react to clinical quality data reports

Regularly review documentation and coding of all care team members to ensure compliance and quality

Receive and analyze clinical quality data and provider productivity reports; reacting and counseling team members, as needed, to maintain standards

Handle general practice clinical questions. Collaborate with collaborating physicians, clinical leaders, and/or director of clinical services, when specialty specific guidance is needed

Act as clinical and workflow expert for providers within the team and help facilitate the resolution of clinical inquiries from providers, facility personnel, and family members

Regularly visit on site with care team members to observe and optimize clinical skills and workflow

Partner to create an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages staff to perform at their personal best:

Manage care team members as assigned

Ensure providers are performing clinical duties including caring for all assigned patients. Receive reports on provider productivity and react as needed to maintain standards

Work to resolve clinical management issues such as attendance, documentation, adherence to clinical policies and procedures, and all clinical duties

Collaborate with the care team administration and regional operators to ensure metrics are met

Ensure that all patients in your care team receive the services they need

Track the caseloads in each building and monitor for adherence to best practices for medically necessary visits

Work to assign providers to facilities/patients to be sure that all services are covered for each building based on those contracted

Monitor for any absences in coverage for reasons such as PTO, resignations, relocations, or territory realignment and ensure other coverage is found

Perform clinical duties to ensure that gaps in coverage do not exist

Assist in growth of the team though hiring and recruiting:

Monitor territory of providers, work with CTC to track monthly all of a providers’ territories, caseload, and schedule

Be aware of any providers with modeled capacity or interest in additional work

Work with business development on starting new buildings promptly

Assist with interview process and coordination of remote and field interview with clinical experts for the open position

Assist with non-specialty specific education and training and onboarding of new providers

Maintain a customer service focus and assist with problem-solving of facility issues:

Maintain active knowledge of leadership at all team facilities

Visit all facilities in team quarterly

Be available as first call from facilities for any concerns they are having. Work between the facility and your clinical team or Eventus internal support to determine a resolution. Communicate resolution back to the facility

Ensure team cohesion through communication, setting expectations, and leading regular team meetings

Promote interdisciplinary collaboration through coordination with all service lines

Encourage cohesion of workflow and clinical issues for process improvement and provider satisfaction

Keep team informed of all recommendations for process improvements, clinical issues, employee, facility customer or patient/family issues

Create and maintain a team spirit and positive patient focused culture among all the clinicians on the team

Perform clinical services within the standards of Eventus WholeHealth clinicians for area of clinical specialty

Provide backup and fill-in clinical services (e.g., PTO and uncovered buildings coverage) when needed and work alongside providers in trainings or starting up new buildings, to ensure that all patients within the care team are serviced

Clinical services are expected to be at least 20% of the productivity requirements of a same specialty FT provider

Qualification

Clinical MastersDoctoral DegreeNational certification for specialtyUnrestricted license in specialtyLong-term care experienceElectronic Health Record (EMR)Customer service focusHIPAALeadership skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

Clinical Masters or Doctoral Degree

National certification for area of specialty

Unrestricted license in area of specialty within the state of practice

Previous or current long-term care experience required

Demonstrated experience with an Electronic Health Record (EMR) and/or practice management system

Excellent PC skills required

Strong leadership skills and the ability to effectively coach, motivate, and develop others

Excellent oral, written and interpersonal communications skills, with the ability to bring individuals together

Ability to work collaboratively and coordinate care with a multi-disciplinary team

Ability to effectively handle multiple priorities

Possess outstanding organization skills and an ability to multi-task while maintaining a customer focus

Demonstrate creativity, problem-solving, adaptability, and flexibility

Knowledge of HIPAA privacy laws

Must possess an understanding and adherence of legal and regulatory agency rules and guidelines

Drive to help patients and staff with tact and diplomacy

Ability to communicate clearly and concisely in verbal and written form

Strong communication skills and a customer service attitude

Must be able to frequently communicate with facilities and patients and/or with others about patient or provider requirements, complaints, and common inquiries