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RR Donnelley · 18 hours ago

Receptionist

Irvine, CA

Full-time

Onsite

Mid Level

$21/hr - $21/hr

3+ years exp

RR Donnelley is a global business support services company with over 200 years of experience delivering business solutions. The Receptionist will deliver exceptional customer service in the US Head Quarter office in Los Angeles, leading reception and concierge services while ensuring client satisfaction.

Marketing & Advertising

Responsibilities

Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships

Communicate with direct reports, manager and client on job or deadline issues

Immediately escalate operational problems or issues to Supervisor or Manager

Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures

Produce required reports on schedule

Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction

Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations

Ensure a seamless and personal guest journey

Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival

Understand customer’s needs and provide them with 5 Star professional service

Attend to guests wishes and requirements

Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Arrange events, excursions, transportation etc. upon request from guests

Handle external and internal calls in a professional manner

Assist hospitality with setting up rooms with beverages and food

Manage any external catering requirements from third party vendors

Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted

Continually monitor reception inbox ensuring e-mails are responded to in a timely manner

Book transport for employees and clients

Manage Visiting Attorney office and room bookings and visitor pass management

Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests

Occasional requirement to support client functions that run into the evening

Adhere to Williams Lea policies in addition to client site policies

Qualification

Concierge experienceReception experienceMicrosoft OfficeCisco telephone systemCondecoGuest service skillsMultitaskingCommunication skillsTime managementInterpersonal skillsOrganizational skillsProblem-solving skillsTeamworkPositive attitude

Required

High school diploma or equivalent

1 year or more experience working on a reception desk for a blue-chip company within a busy office environment

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Outstanding guest services skills

Excellent and sophisticated communication skills, both verbal & written

Good time management skills

Good knowledge and understanding of a Cisco telephone system

Must possess professional presentation/appearance

Great interpersonal skills and an outgoing personality

Excellent command of the English language, both in verbal and written communication

Attention to detail with good organizational skills

Must possess passion to achieve excellent guest service consistently

Demonstrates the ability to lead others effectively

Ability to work under pressure, plan ahead and anticipate problems

Ability to meet all required deadlines

A welcoming positive manner and an understanding of what good customer service looks like

Acts with integrity at all times and embraces the company philosophy

Ability to understand the needs of the client and provide customer service and superior client service

Ability to create and maintain strong relationships and channels of communication with key interfaces and the business

Ability to multitask, prioritize workload and provide administrative support

Ability to handle sensitive and/or confidential documents and information

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds

Ability to work in a fast-paced environment

Must be self-motivated with positive can-do attitude

Preferred

Minimum 3 years' Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred

Prior experience working with vendors preferred

Operational experience working at prestigious events preferred

Knowledge of Condeco and working knowledge of A/V equipment an advantage

Benefits

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees