CAI ยท 12 hours ago
Senior Desktop Support Technician
Pittsburgh, PA
Contract
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
5+ years expComputerAid, Inc is seeking a Senior Desktop Support Technician to provide advanced end user support for their client's endpoint environment. The role involves troubleshooting complex endpoint issues, managing incidents, and leading lifecycle work for endpoint devices.
ConsultingSoftware
Responsibilities
Serve as the senior escalation point for complex endpoint issues and restore service quickly
Troubleshoot and resolve workstation, mobile device, peripheral, and Microsoft 365 desktop issues using remote and on-site support
Document and manage incidents, escalate when needed, and lead root cause analysis to reduce repeat issues
Coordinate vendor support cases and act as the technical liaison with clear user communication
Lead endpoint lifecycle work, including build standards, imaging, deployment, re-provisioning, and secure decommissioning
Install and maintain operating systems and standard applications, including update readiness and recovery actions
Administer endpoint management using Microsoft Intune, including enrollment, policies, configurations, and application deployment
Follow endpoint security and privacy practices and coordinate with the security team for suspected compromise
Maintain support documentation, playbooks, and knowledge articles. Mentor technicians and improve ticket quality
Support asset and warranty controls, improve inventory accuracy, and recommend endpoint hardware and peripherals
Provide after-hours support as scheduled, including on-call rotation and incident response when required
Perform other duties assigned by the Desktop Support Team Lead and management
Qualification
Required
Associate degree in Information Technology or a related field, or equivalent education and experience
Five years of progressive desktop support experience, including advanced troubleshooting and escalation support
Strong experience supporting Windows 11 endpoints, Microsoft 365 desktop applications, remote support tools, and mobile device troubleshooting
Hands-on experience with Microsoft Intune or a similar endpoint management platform, including enrollment, packaging, deployment, and policy support
Working knowledge of Azure AD or Microsoft Entra ID concepts, device registration, and access troubleshooting
Working knowledge of network fundamentals and common troubleshooting steps for connectivity issues
Strong customer service skills, including building user trust, setting expectations, and communicating clearly during incidents
Experience documenting incidents, tracking progress, and escalating issues using standard processes
Reliable vehicle and ability to travel to other offices across Allegheny County
Preferred
Experience supporting shared workspaces, call centers, conference room technology, and remote staff workflows
Basic scripting experience, such as PowerShell, to automate repeat tasks and speed diagnostics
Certifications such as CompTIA A+, Network+, Microsoft endpoint certifications, or ITIL Foundation
Familiarity with Microsoft Intune and Azure AD administration concepts beyond basic use
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase