MKS Inc. · 7 hours ago
Principal Technical Product Support Engineer
Beaverton, OR
Full-time
Onsite
Lead/Staff
8+ years expMKS Inc. is a company focused on providing expert technical support and engineering solutions. As a Principal Technical Support Engineer, you will work closely with engineering and field teams to resolve customer issues and improve processes while mentoring junior engineers.
Enterprise SoftwareInformation TechnologyManufacturing
Responsibilities
Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction
Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools
Sharing knowledge and best practices with the technical support team to enhance overall team capability
Identifying opportunities for process improvement in technical support operations
Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates
Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements
Qualification
Required
Bachelor's degree in a relevant field or a minimum of 4 years of directly related experience in lieu of a degree
At least 8+ years of experience in service engineering or a similar technical support role, experience supporting laser or PCB systems is highly preferred
Experience working in semiconductor, PCB, or similar industries
Ability to travel up to 50% of the time, domestically and internationally
Preferred
Master's degree preferred
Company
MKS Inc.
MKS enables technologies that transform our world.
10001+ employees
H1B Sponsorship
MKS Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (5)
2022 (8)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$4.97B2024-05-13Post Ipo Debt· $1.37B
2023-10-03Post Ipo Debt· $3.6B
1999-03-30IPO
Leadership Team
John T.C. Lee
President & Chief Executive Officer
H
Hossein Zarrin
Director of Product Marketing
Recent News
2025-12-04
2025-12-01
Company data provided by crunchbase