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Metropolitan Transportation Commission · 8 hours ago

Technical Project Manager

San Francisco, CA

Full-time

Hybrid

Senior Level

$125K/yr - $168K/yr

5+ years exp

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the San Francisco Bay Area. They are seeking a Technical Project Manager to manage the FasTrak Customer Service Center systems and operations, coordinating multiple projects and stakeholders to support the tolling program.

Association

H1B Sponsor Likely

Responsibilities

Provide leadership and subject matter expertise to ensure alignment of technical solutions with business needs and agency objectives. Perform technical, professional, and analytical duties including discovery, assessment, planning, coordination, implementation, and evaluation in support of back-office system initiatives

Collaborate with stakeholders to understand business needs and translate them into requirements

Work closely with cross-functional teams to ensure effective communication and alignment of program needs

Build comprehensive business process models to inform system enhancements, optimize operations, and ensure stakeholder alignment

Collect, research, compile, and evaluate information from various sources ensuring compliance with laws, codes, rules, regulations, and program guidelines. Synthesize findings into actionable recommendations that inform decision-making and continuous improvement initiatives

Provide technical assistance and oversight to contractors, subcontractors, and vendors to ensure program services are delivered on time, within budget and according to scope of work

Organize and maintain accurate and detailed files and records; verify accuracy of information, research discrepancies, and record information; coordinate and ensure compliance with established records retention schedules

Develop scopes of work, evaluate cost proposals, negotiate change orders, develop contract documents, and verify compliance with scopes of work

Manage projects from inception to closure through managing schedules, deliverables, tasks, open items, and risks ensuring projects are completed on time

Perform document review, test script review, test witnessing and system test results review

Oversee implementation of projects including approval of release schedules, post-implementation system monitoring, and development of punch lists as required. Facilitate lessons-learned reviews and incorporate outcomes into process improvements

Coordinate internal and external project portfolio status meetings including meeting facilitation, capturing project constraints, dependencies, issues, and risks, and assisting project teams with resolution and mitigation efforts

Monitor vendor compliance with financial, technology and payment industry standards, including supervision of external reviews (e.g. with Payment Card Industry Data Security Standard)

Conduct system quality audits and develop corrective action plans

Identify system improvement and efficiency opportunities, develop action plans and coordinate implementation with contractors and other agencies and support implementation of updated business rules, policies and/or procedures

Identify issues with transaction processing and revenue collection at all stages of transaction processing

Perform other job related duties as needed or assigned by the Section

Qualification

Contract managementSoftware quality managementProject managementStakeholder coordinationSystem implementation oversightData analysisCritical thinkingCommunication skillsProblem-solvingOrganizational skills

Required

Any combination of training and experience that would provide the required knowledge, skills, and abilities listed

Equivalent to a bachelor's degree from an accredited college or university with major coursework in planning, civil engineering, environmental science, business or public administration, or a related field and five (5) years of increasingly responsible professional experience administering programs in a field related to assignment area

Be self-disciplined and motivated to plan, prioritize, perform multiple concurrent assignments and meet deadlines, exercising judgment and initiative

Plan, coordinate, develop, implement, administer, and/or evaluate assigned program(s) requiring knowledge of operations, customer service, and/or public transportation management systems

Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, organize work, set priorities, and meet critical time deadlines

Think critically and develop comprehensive project plans

Assess impacts, identify risks and coordinate solutions

Collect, analyze, interpret, and report complex and technical data and information

Identify discrepancies and potential issues that could compromise program and software quality

Develop strategies and practical solutions and articulate recommendations

Analyze complex operations and business problems using data and qualitative information, evaluate alternatives and reach sound conclusions

Coordinate and collaborate with a variety of internal and external stakeholders related to assigned functions, programs, and/or projects

Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed

Manage multiple stakeholder interests and possess a high level of technical expertise and acumen

Effectively articulate complex issues to both technical and non-technical stakeholders of all levels

Manage record keeping through electronic file management best practices

Project and contract management

Software quality management and testing

System implementation oversight and vendor coordination

Proficiently utilize computer systems, relevant software applications, and modern business equipment to execute a wide range of tasks with accuracy and efficiency

Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

Preferred

A Bachelor's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration

A Master's degree is desirable

Five years of increasingly responsible relevant professional experience that includes at least two years managing the work of others

Preference will be given to those with experience in project and contract management or software quality management and testing

Benefits

Public Employees Retirement System (PERS); employee contributes a portion of gross salary on a pre-tax basis.

Health Benefits Insurance through the Public Employees' Retirement System (premiums are shared between agency and employee).

Agency-paid Dental Insurance (dependent coverage shared by the employee and MTC).

Agency-paid Vision Care Insurance, employees only (dependent coverage is paid in full by employee).

Agency-paid Life, AD&D, Short Term and Long Term Disability Insurance.

Eleven paid holidays per year.

One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.

One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated. (May cash out up to 240 hours of accumulated sick leave upon separation from the Agency.)

Personal Business leave; up to three (3) days per year depending upon date of hire.

Monthly Transit/Parking Subsidy.

Alternative employee-paid payroll savings plans (tax-deferred compensation plans).

Two voluntary employee-paid pre-tax dependent care and flexible spending accounts available for employees to participate in.

Voluntary Supplemental life insurance.

Company

Metropolitan Transportation Commission

MTC connects the nine-county Bay Area’s communities by allocating regional, state and federal funds for transportation projects

Founded in 1970

Oakland, California, USA

201-500 employees

https://mtc.ca.gov/

H1B Sponsorship

Metropolitan Transportation Commission has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)

2021 (1)

2020 (2)