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4 Seasons Air Conditioning & Heating, Inc. · 9 hours ago

Customer Service / Dispatcher

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

4 Seasons Air Conditioning & Heating, Inc. is seeking a Service Dispatcher responsible for assisting in the administration and productivity of the Service Department. The role requires excellent customer service skills and involves scheduling jobs, maintaining communication with customers, and resolving complaints efficiently.

Utilities

Responsibilities

Taking direction to help the department achieve it's goals

Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians

Keeping customers in the communication loop, before, during and after the service call - as needed

Coordinate with purchasing to get customers back up and running ASAP

Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager

Performing related staff-level duties as directed by the Service Manager

Qualification

Customer serviceCommunication skillsHVACR knowledgeDispatchingSales skillsEmpathyOrganizational skillsInitiative

Required

Proven experience in a customer service environment

Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired

Knowledge of HVACR-related terms

Ability and initiative to work a standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers

Skill and ability to sell planned maintenance on the phone

Ability to dispatch technicians scheduled for on-call duty in delivery of prompt, efficient service to after-hours customers